Alex Stroot
Superior,MT
Summary
Enthusiastic and driven leader with proven experience in fine dining restaurant settings. Committed to providing friendly and professional service to customers to maintain consistent revenue. A passion for food, wine, and hospitality.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant Front of House Manager
Boxcar Bistro
07.2021 - Current
- Resolved guests complaints while maintaining positive customer environment.
- Performed cash handling activities and secured nightly bank deposits.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Collaborated with chefs to create seasonal menus and promotional offers.
- Coordinated with suppliers to establish timely delivery of food and beverage items.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Order and maintain 145 bottle wine list
Server Shift Leader
Bandon Dunes
05.2017 - 09.2019
Education
Bachelor of Science - Microbiology & Organic Chemistry
University of Montana
Missoula, MT12.2018
Skills
- Training and Coaching
- POS System Operations
- Service Prioritization
- Restaurant Operations
- Staff Management
- Health Code Compliance
- Health Department Inspections
- Team Oversight
- Quality Standards
- Performance Evaluation
- Pre-Shift Walk-Through
- Hiring
Certification
- Certified Level 1 Sommelier, Court of Master Sommeliers
- Montana TIPS certified, State of Montana
Timeline
Restaurant Front of House Manager
Boxcar Bistro
07.2021 - Current
Server Shift Leader
Bandon Dunes
05.2017 - 09.2019
Bachelor of Science - Microbiology & Organic Chemistry
University of Montana