Alexa Garcia
Amarillo,TX
Summary
Results-driven Teller Supervisor with a strong background in customer service and team leadership. Skilled in implementing process improvements and ensuring compliance with bank policies to foster a dependable and efficient work environment.
Overview
3
3
years of professional experience
Work History
Teller Supervisor
First Bank Southwest
Amarillo, Texas
05.2024 - Current
- Supervised daily teller operations, ensuring compliance with bank policies and enhancing operational integrity.
- Supervised teller staff daily, ensuring adherence to bank policies and enhancing service quality.
- Trained new tellers on cash handling and customer service procedures.
- Implemented process improvements, streamlining teller operations and optimizing workflow.
- Conducted performance reviews, providing targeted feedback to improve teller skills and drive overall team performance.
- Oversaw cash handling activities, managing cash orders from vault and coordinating shipments to Federal Reserve.
Teller 1
Happy State Bank
Amarillo, Texas
11.2022 - 04.2024
- Processed customer transactions with a focus on accuracy and efficiency, ensuring seamless service delivery.
- Assisted customers with account inquiries and service requests.
- Maintained cash drawer accuracy through regular balancing.
- Resolved customer complaints with professionalism and empathy, fostering a positive banking experience.
- Monitored transactions for fraudulent activity to protect customer accounts. or suspicious behavior immediately reported it to management.
- Informed customers about bank services and products during interactions., enhancing customer satisfaction and loyalty.
Education
High School Diploma -
Caprock High School
Amarillo, TX05-2022
Skills
- Cash handling
- Customer service
- Team leadership
- Performance evaluation
- Compliance management
- Bilingual
- Dependable and responsible
- Calm under pressure
- Time management
- Adaptive learning
References
References available upon request.
Timeline
Teller Supervisor
First Bank Southwest
05.2024 - Current
Teller 1
Happy State Bank
11.2022 - 04.2024
High School Diploma -
Caprock High School