Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alexa Grajeola

El Paso,USA

Summary

Customer Service Representative with a proven record of delivering professional, accurate, and courteous support in fast-paced environments. Skilled in handling both inbound and outbound calls, managing high-pressure situations, and resolving customer issues efficiently. Brings strong communication skills, analytical problem-solving abilities, and a customer-first mindset. Adept at multitasking, maintaining service quality, and building customer loyalty. Known for being reliable, detail-oriented, and highly organized, with a passion for improving operations and enhancing customer satisfaction.

Overview

4
4
years of professional experience

Work History

Small Business Owner

Self-Employed
El Paso, TX
02.2023 - Current
  • Operated a personal business managing product sourcing, marketing, and sales across online platforms.
  • Built and maintained strong customer relationships through direct messaging and personalized service.
  • Handled all aspects of order management, pricing negotiations, inventory control, and customer support.
  • Promoted products through social media, responding to inquiries and closing sales with professionalism.
  • Developed time management, organization, and multitasking skills while managing daily operations independently.

Call Center Customer Service Representative

Alorica
El Paso, TX
02.2022 - 02.2023
  • Delivered daily support to high volumes of customers with professionalism and efficiency.
  • Followed company procedures and scripts to maintain high call quality standards.
  • Documented interactions accurately using CRM tools for tracking and follow-up.
  • Resolved customer complaints and issues in a timely, effective manner.
  • Promoted new services and upgrades based on customer needs and eligibility.
  • Maintained high customer satisfaction scores through first-call resolution strategies.
  • Handled LiveChat inquiries to assist customers outside phone support hours.
  • Identified recurring issues and recommended process improvements to reduce repeat calls.
  • Collaborated with team leads to resolve complex service challenges quickly.

Warehouse Associate

DISH
El Paso, TX
02.2022 - 08.2022
  • Operated safely around heavy equipment and machinery in a high-volume warehouse.
  • Prepared and labeled shipments for delivery with attention to accuracy and detail.
  • Verified incoming and outgoing shipments to maintain inventory accuracy.
  • Ensured compliance with OSHA regulations and company safety protocols.
  • Maintained clean and organized workstations to support efficiency.
  • Reported damaged goods and collaborated with vendors to resolve issues.

Server

Steve O’s Bar and Grill
El Paso, TX
12.2020 - 01.2022
  • Built strong relationships with guests to enhance repeat business.
  • Explained menu items and offered suggestions tailored to customer preferences and allergies.
  • Upsold popular items and specials to increase table revenue.
  • Managed high-volume dining sections while maintaining top-tier service.
  • Processed payments accurately and kept POS systems updated.
  • Trained new staff on service procedures and customer interaction techniques.
  • Maintained a clean, professional dining environment under busy conditions.
  • Resolved customer complaints calmly to ensure guest satisfaction.

Education

High School Diploma - Security and Protective Services

Eastlake High School
El Paso, TX
05.2021

Skills

  • Customer Support
  • Conflict Resolution
  • Call Documentation
  • CRM Software Proficiency
  • Problem Solving
  • Verbal and Written Communication
  • Order Processing
  • Feedback Analysis
  • Product and Service Knowledge
  • Team Collaboration
  • Policy and Procedure Compliance
  • Time Management

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Small Business Owner

Self-Employed
02.2023 - Current

Call Center Customer Service Representative

Alorica
02.2022 - 02.2023

Warehouse Associate

DISH
02.2022 - 08.2022

Server

Steve O’s Bar and Grill
12.2020 - 01.2022

High School Diploma - Security and Protective Services

Eastlake High School

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