Natalie Madrigal
Gardena,CA
Summary
Kind Passenger Service Agent with considerable experience in airline and hospitality customer service. Assists passengers by interpreting flight schedules and relaying weather reports. Adept at working in stressful situations with little to no supervision.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Passenger Service Agent
Volaris Airlines
Los Angeles, CA
07.2023 - Current
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Announced flight status updates and information about gate changes over PA system.
Shipping and Handling
RETOLD
Playa Vista, CA
12.2022 - 06.2023
- Picked orders, scanned products and packed boxes.
- Checked shipments against paperwork and signed documents.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Processed and restocked returns.
Hostess
Olive Garden Restaurant
Carson
01.2022 - 04.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
High School Diploma -
North High School
Torrance, CA06.2021
Skills
- Sales Expertise
- Ramp Service
- Issuing Tickets
- Basic Mathematics
- International Shipments
- Table Setting Arrangements
- Guest Experience Management
- Reservation Documentation
Certification
- First Aid/CPR Certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Passenger Service Agent
Volaris Airlines
07.2023 - Current
Shipping and Handling
RETOLD
12.2022 - 06.2023
Hostess
Olive Garden Restaurant
01.2022 - 04.2023
High School Diploma -
North High School
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