Alexa Manzo
Taqueria Viva Mexico
Clearwater,FL
2
Languages
1
Certification
2
years of professional experience
Customer-focused team member with experience in both busy retail and high-volume restaurant settings. Comfortable running POS systems, handling payments accurately, and keeping the line moving. Known for staying friendly under pressure, helping customers with questions, and handling issues calmly. Also experienced training new team members and working closely with coworkers while continuing to build product, sales, and service skills.
Work History
Server Manager
5 Months- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored new servers on menu knowledge and customer service standards.
- Managed inventory levels, placing orders to maintain stock for food and beverage items.
- Assisted in resolving customer complaints promptly to enhance guest experience.
- Monitored dining room activities to ensure compliance with health and safety regulations.
- Collaborated with kitchen staff to streamline communication between front of house and back of house operations.
- Welcomed and greeted guests before presenting special menu items to clients.
- Enforced compliance with food safety and sanitation standards throughout restaurant.
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
Cashier
1 Year 4 Months- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and product selections to enhance shopping experience.
- Maintained cleanliness and organization of checkout area to ensure operational efficiency.
- Handled cash and credit transactions accurately, minimizing discrepancies in daily reconciliations.
- Trained new employees on register operations and customer service best practices.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Addressed customer needs and made product recommendations to increase sales.
Education
High School Diploma
- Graduated summa cum laude
- H.O.S.A Member, 2021-2024 (Health Occupations Students of America)
- Member of National Honor Society, 2023-2024
Associate of Arts - Early Childhood Education
Skills
Customer service
Team leadership
Team collaboration
Inventory management
Conflict resolution
Continuous improvement
Effective communication
Certification
- CPhT - Certified Pharmacy Technician
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server Manager
Taqueria Viva Mexico
03.2026 - CurrentRead More
Cashier
Publix
01.2025 - 05.2026Read More
St. Petersburg College
Associate of Arts from Early Childhood Education
Read More
Palm Harbor University High School
High School Diploma
Read More