Alexa Pheffer

Kansas City,MO

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

years of professional experience

Work History

Shift Lead Supervisor

Dollar General

10.2022 - 07.2024

Trained new employees and delegated daily tasks and responsibilities.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Enforced company policies and regulations with employees.

Mail Order Care Agent

CVS Caremark

08.2021 - 09.2022

Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
De-escalated and resolved customer complaints with punctual, polite and professional service.
Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.

Office Manager

Ironworkers Local 10

01.2017 - 01.2021

Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.

Education

Associate of Science - Business Analytics

Metropolitan Community College

Kansas City, MO

05-2024

Skills

Customer service focus
Workplace safety
Employee training
Staff motivation

Critical thinking
Data entry
Customer relations
Problem resolution

Timeline