Alexa Trejo
Stafford,Virginia
Summary
Organized and dedicated Administrative/Store manager with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
Work History
Administrative Manager
Monarch Pool Care
2020.02 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Executed record filing system to improve document organization and management.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Lead Teacher
The Merit School
2018.05 - 2020.01
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
Phone Interviewer
Princeton Data Source LLC
2017.01 - 2018.05
- Improved response rates by tailoring interview approaches based on respondent's background and communication style.
- Conducted quality assurance checks on recorded interviews, ensuring accuracy and adherence to company standards.
- Exceeded performance metrics consistently by effectively engaging respondents in conversations while adhering to time constraints.
- Enhanced customer satisfaction by conducting thorough phone interviews and accurately documenting responses.
- Maintained high levels of confidentiality, protecting respondent privacy according to company policy and industry regulations.
Education
Associate of Science - Health Administration
Northern Virginia Community College
Annandale, VA12.2026
High School Diploma -
North Stafford High School
Stafford, VA06.2017
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Office Administration
- Filing
- Recordkeeping
- Invoice Processing
Timeline
Administrative Manager
Monarch Pool Care
2020.02 - Current
Lead Teacher
The Merit School
2018.05 - 2020.01
Phone Interviewer
Princeton Data Source LLC
2017.01 - 2018.05
Associate of Science - Health Administration
Northern Virginia Community College
High School Diploma -
North Stafford High School
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