Alexa Velasquez
Houston
Summary
Results-driven professional with strong communication and customer service skills. Demonstrated success in enhancing client satisfaction through effective appointment scheduling and managing multi-line phone systems. Committed to maintaining a welcoming atmosphere while optimizing operational efficiency.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Front Desk Receptionist
Cox Pradia Law Firm
Houston
01.2026 - Current
- Welcomed clients at front desk, ensuring a positive first impression. and visitors to create a welcoming atmosphere at law firm.
- Scheduled appointments and managed attorney calendars for optimal time utilization.
- Managed multi-line phone system to route calls to attorneys and staff promptly.
- Guided clients through paperwork and documentation, ensuring understanding and compliance.
Front Desk Receptionist
NextCare Urgent Care
Houston
07.2025 - 12.2025
- Welcomed patients, enhancing check-in experience and promoting efficient service flow.
- Directed incoming calls to departments, ensuring accurate message capture for effective communication.
- Organized reception area, enabling prompt assistance for visitors and maintaining a professional environment.
Customer Service Representative
Asurion
Houston
07.2024 - 07.2025
- Educated customers on device features and warranty options, improving customer understanding and satisfaction.
- Ensured compliance with company policies in all customer service interactions, maintaining service integrity.
- Documented customer interactions in CRM system, enhancing data accuracy and accessibility.
Insurance Agent
Alliance Insurance Advisors
Houston
03.2024 - 09.2024
- Advised clients on customized insurance policy options to meet unique requirements.
- Managed documentation of insurance transactions using advanced software systems for accuracy and compliance.
- Developed promotional materials to increase awareness of insurance products.
Assistant Service Manager
HEB
Houston
12.2020 - 03.2024
- Resolved escalated customer complaints promptly, ensuring timely updates throughout resolution process.
- Collaborated with sales team to apply warranty coverage accurately, improving customer satisfaction.
- Streamlined communication channels between staff and upper management to enhance clarity on operational priorities.
Education
Biology -
Houston Community College
Houston, TX12-2026
High School Diploma -
Robert M. Shoemaker High School
Killeen, TX06-2019
Skills
- Appointment scheduling
- Customer service
- Office management
- Effective communication
- Team collaboration
- Client relations
- Time management
- Multitasking
- Interpersonal skills
Certification
- Basic Life Support
Timeline
Front Desk Receptionist
Cox Pradia Law Firm
01.2026 - Current
Front Desk Receptionist
NextCare Urgent Care
07.2025 - 12.2025
Customer Service Representative
Asurion
07.2024 - 07.2025
Insurance Agent
Alliance Insurance Advisors
03.2024 - 09.2024
Assistant Service Manager
HEB
12.2020 - 03.2024
Biology -
Houston Community College
High School Diploma -
Robert M. Shoemaker High School