Alexander Gutierrez
Austin,TX
Summary
With 10+ years in the hospitality industry, adept at providing exceptional customer service in fast-paced environments. Skilled in menu knowledge, order accuracy, and multitasking, ensuring a seamless dining experience. Proven ability to manage multiple tables efficiently, maintain positive guest relations, and resolve issues with professionalism. Excellent communicator and team player, consistently delivering high levels of customer satisfaction. Demonstrated expertise in upselling, handling special requests, and supporting front-of-house operations. Known for reliability, attention to detail, and a strong work ethic in delivering top-tier service.
Overview
11
11
years of professional experience
Work History
Server
Kobe Steaks Japanese Restaurant
Austin, Texas
08.2024 - Current
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Operated POS terminals to input orders, split bills and calculate totals.
- Maintained records of transactions made during shift as required by law or company policy.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Provided excellent customer service to ensure satisfaction.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked food before serving it to customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Prepared checks, itemizing total meal costs and taxes.
- Monitored dining room for cleanliness and proper set-up at all times.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Upheld high standards of sanitation in accordance with health department regulations.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Explained menu items, describing ingredients and cooking methods upon request.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Stayed informed about daily specials, new menu items, promotions.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Garnished dishes and beverages to serve visually appealing menu items.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Recognized by management for providing exceptional customer service.
Server
Lupe Tortilla
Cedar Park, Texas
09.2020 - 08.2024
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Operated POS terminals to input orders, split bills and calculate totals.
- Maintained records of transactions made during shift as required by law or company policy.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Provided excellent customer service to ensure satisfaction.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Greeted guests and provided menus.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked food before serving it to customers.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Prepared checks, itemizing total meal costs and taxes.
- Stocked service areas with supplies during slow periods.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Upheld high standards of sanitation in accordance with health department regulations.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stayed informed about daily specials, new menu items, promotions.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Garnished dishes and beverages to serve visually appealing menu items.
- Informed customers of daily specials and signature menu items.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Server
IHOP
Austin, Texas
08.2016 - 03.2020
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Provided excellent customer service to ensure satisfaction.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Operated POS terminals to input orders, split bills and calculate totals.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Greeted guests and provided menus.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked food before serving it to customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Prepared checks, itemizing total meal costs and taxes.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Maintained records of transactions made during shift as required by law or company policy.
Server
Dennys Restaurant
College Station, Texas
06.2014 - 08.2016
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Greeted guests and provided menus.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked food before serving it to customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Filled condiments and napkin containers during slack periods.
- Accurately recorded orders on cash register and point-of-sale system.
- Prepared checks, itemizing total meal costs and taxes.
- Monitored dining room for cleanliness and proper set-up at all times.
- Stocked service areas with supplies during slow periods.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Operated POS terminals to input orders, split bills and calculate total sales with sales of $1,500+
- Greeted customers, answered questions and recommended specials to increase profits.
- Provided excellent customer service to ensure satisfaction.
- Maintained records of transactions made during shift as required by law or company policy.
Education
High School Diploma -
Lanier High School
Austin, TX08-2013
Skills
- Daily specials memorization
- Team member support
- Table bussing
- Special dietary requirements
- Strong work ethic
- Price memorization
- Menu presentation
- Sales techniques
- Cash handling
- Beverage preparation
- Allergy awareness
- Upselling techniques
- Responsible beverage service
- Positive guest interactions
- Sales expertise
- Team collaboration
- Point of sale (POS) system operations
- Customer service
- Guest engagement
- High volume dining
- Calm demeanor
- Effective customer upselling
- Dining customer service
Createddate
10/05/23
Timeline
Server
Kobe Steaks Japanese Restaurant
08.2024 - Current
Server
Lupe Tortilla
09.2020 - 08.2024
Server
IHOP
08.2016 - 03.2020
Server
Dennys Restaurant
06.2014 - 08.2016
High School Diploma -
Lanier High School