Alexander H. Ouch
Signal Hill,CA
Summary
Experienced professional driver with a strong track record of providing safe and reliable transportation services. Recognized for exceptional navigation skills, punctuality, and a customer-first mindset. Adapts seamlessly to fluctuating schedules and communicates effectively with passengers. Thrives in a team-oriented environment, consistently delivering high-quality results.
Overview
13
13
years of professional experience
Work History
Rideshare Driver
Lyft And Uber
07.2024 - Current
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
Food Delivery Driver
DoorDash
06.2021 - 08.2024
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
Pharmaceutical Delivery Driver
Omnicare, CVS Health
05.2021 - 06.2022
- Assisted pharmacists in preparing medications for delivery, ensuring proper packaging and labeling according to regulations.
- Enhanced delivery efficiency by optimizing pharmaceutical routes and adhering to strict time schedules.
- Streamlined the delivery process with effective communication between pharmacists, healthcare professionals, and patients.
- Maintained detailed records of deliveries, including signatures, dates, and times for regulatory compliance.
Cashier
7-Eleven
06.2019 - 05.2021
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Adept at handling two cash registers, therefore two customers at once
- 1st Class Service: Some customers gave me cash tips for my service which surprised me because it was the first time I EVER received tips as a cashier
- De-Escalation: I am excellent at handling dissatisfied customers, or transients & can defuse situations before it becomes violent on store premises
- Asset Protection: Very attentive at watching store cameras for possibility of theft of merchandise. I prevented countless thefts from occurring at my workplace
- Clean workstation: Maintained a clean work environment on a daily basis through: sweeping, mopping, dusting, wiping windows, etc
- Moving, carrying, & organizing heavy objects (50+ lbs)
- Taking Inventory through cycle counting, writing off expired food products, and barcodes
Security Personnel
Blessed Men & Women (BMW) Nationwide Security
08.2018 - 02.2019
- Ensured compliance with all relevant legal and regulatory requirements by staying aware of any changes to personnel security legislation or guidelines.
- Responded promptly to requests from management for specific personnel security information, assisting in decision-making processes as needed.
- Reduced security incidents by consistently monitoring employee access levels and making necessary adjustments.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Dish Washer
Rice String Noodle Shack
11.2017 - 02.2018
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
Dish Washer
Daily Perks Donut Shop
11.2015 - 10.2016
- Dish Washer: Adept at dish washing, especially large pots & trays
- Familiarity with a 3-section dish sink
- Barista Skills: Memorization of drink recipes to be able to quickly make drinks such as teas, slushies, smoothies, coffees, cappuccinos, etc
- Cashier: Multitasked working the register whilst serving customers baked goods & drinks, & also refused service when necessary
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
Student Cafeteria Worker
Wilson High School
11.2012 - 05.2016
- Most Efficient Worker: I was the first to finish serving all my portions of food to students given by the lunch-ladies
- Punctuality: Always clocked in at least 5 minutes early & always left with time to enjoy my food after working
- Teamwork: When finished serving my station, I helped other workers finish serving their stations so they could finish with time enjoy their food for the rest of lunch recess
- Enhanced customer satisfaction by providing efficient and friendly service to students and faculty.
Bicycle Shop Mechanic
The Hub
06.2012 - 09.2012
- Maintenance Services: Serviced common bike issues such as: Tire change, inner tubes, loose screws, loose breaks, tire lining, seat adjustment, handlebar adjustment, etc
- Bicycle Mechanic Skills: I am able to service nearly all complex bicycle problems such as; wheel alignment, front & rear derailleur tuning, brake alignment, chain replacement & removal, wiring & housing replacement
- I serviced my own bike fully and have not needed to take it to a bike shop for 5+ years
- Provided thorough documentation of completed repairs, facilitating seamless communication between mechanics and administrative staff.
- Collaborated with team members to diagnose complex mechanical issues and develop effective solutions.
Office Worker
Jefferson Leadership Academies
09.2011 - 06.2012
- Completed clerical tasks such as filing, copying, and distributing mail.
- Front desk assistance; provided service to students, parents, and more with a smile
- Telephone operator: Serviced callers myself or to the proper extension during school hours
- Handled incoming correspondence professionally and efficiently, directing messages to appropriate parties as necessary.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Education
Long Beach City College - Radiology/X-Ray Technologist
Long Beach City College
Long Beach, CACalifornia State University, Long Beach - Biochemistry, Theatre Arts
California State University, Long Beach
Long Beach, CAHigh School Diploma -
Woodrow Wilson High School
Long Beach, CA01.2016
Skills
- Schedule management
- Excellent navigation
- Customer service
- Punctuality
- Passenger transportation
- Vehicle maintenance
- Safe driving
- Cleanliness
- Route planning
- Time management
- Defensive driving
- Wheelchair assistance
- Ability to lift 50 pounds
Leadership Positions
- Youth Mentor, California Organization, California Conference for Equality and Justice (CCEJ), Mentored high school youth on the history of Southeast Asia, Taught public speaking & self-esteem
- Youth Leader, Long Beach Organization, Khmer Girls/Guys in Action (KGA), Participated in community service for policy change, Recruited youth from local high schools, Trained youth on grassroots funding initiatives
Timeline
Rideshare Driver
Lyft And Uber
07.2024 - Current
Food Delivery Driver
DoorDash
06.2021 - 08.2024
Pharmaceutical Delivery Driver
Omnicare, CVS Health
05.2021 - 06.2022
Cashier
7-Eleven
06.2019 - 05.2021
Security Personnel
Blessed Men & Women (BMW) Nationwide Security
08.2018 - 02.2019
Dish Washer
Rice String Noodle Shack
11.2017 - 02.2018
Dish Washer
Daily Perks Donut Shop
11.2015 - 10.2016
Student Cafeteria Worker
Wilson High School
11.2012 - 05.2016
Bicycle Shop Mechanic
The Hub
06.2012 - 09.2012
Office Worker
Jefferson Leadership Academies
09.2011 - 06.2012
Long Beach City College - Radiology/X-Ray Technologist
Long Beach City College
California State University, Long Beach - Biochemistry, Theatre Arts
California State University, Long Beach
High School Diploma -
Woodrow Wilson High School