Alexander Mounce
Acworth,GA
Summary
Adept and motivated shift leader focused on bringing out the best in my team and ensuring that all operations of production and customer service run smoothly.
Overview
2
2
years of professional experience
Work History
Shift Leader
Scoops Ice Cream
Acworth, GA
07.2022 - Current
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
Education
Bachelor of Science - Environmental Engineering
Kennesaw State University
Kennesaw, GASkills
- Equipment Troubleshooting
- Customer Service Management
- Operations Support
- Production Reporting
- Problem-Solving
Affiliations
- Cross Country (Varsity Captain in High School)
- Basketball
- Videography/video editing
Languages
Spanish
Limited
English
Native/ Bilingual
Accomplishments
- STAR Student (2023-2024)
- Zell Miller scholar
References
References available upon request.
Timeline
Shift Leader
Scoops Ice Cream
07.2022 - Current
Bachelor of Science - Environmental Engineering
Kennesaw State University