Alexander Muniz
Jeffersonville,IN
Summary
Dedicated and results-driven professional with a proven track record in customer service, and cultivating lasting relationships. Possessing a keen attention to detail, exceling in identifying opportunities to enhance customer experiences. Committed to delivering exceptional service is complemented by a proactive approach to building and maintaining strong customer and employee connections. Leading and learning through example to ensure a great work experience for all. With a focus on precision and a passion for exceeding expectations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Leader
Panda Express
04.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Maintained inventory and ordered new stock.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Instacart Shopper
Instacart Shoppers
10.2021 - Current
- Maintained high satisfaction ratings by completing orders quickly
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes
Customer Service
Best Buy
10.2019 - 07.2021
- Resolved any questions or complaints the customer may have
- Developed lasting relationships with customers
- Answered incoming calls with questions and concerns
- Updated customer service database with new information and contact details
Education
Associate of Arts -
Indiana University, Bloomington
Bloomington, INSkills
- Customer Service
- Team Leadership
- Attention to Detail
- Documentation and Reporting
- Problem-Solving
- Inventory Counts
Certification
- Nutrition Coach Certification – Precision Nutrition
- Certified Personal Trainer - NASM
Student Council President
Created fun new opportunities to bring the student body together while maintaining order, resulting in lasting effects throughout the student body and culture.
Languages
English
Spanish
Timeline
Shift Leader
Panda Express
04.2024 - Current
Instacart Shopper
Instacart Shoppers
10.2021 - Current
Customer Service
Best Buy
10.2019 - 07.2021
Associate of Arts -
Indiana University, Bloomington