Alexander Taylor
District Heights,United States
Summary
Customer-focused professional with extensive experience in hospitality, retail, and client services. Skilled in driving sales, managing customer relationships, and delivering high-quality support in fast-paced environments. Strong background in cash handling, CRM systems, and property management software, with proven success in resolving customer concerns through effective communication and de-escalation techniques. Recognized for teamwork, adaptability, and consistently exceeding performance goals.
Overview
9
9
years of professional experience
Work History
Front Desk Agent
Washington Plaza Hotel
Washington, DC
07.2024 - 06.2025
- Assisted guests with check-in, check-out, reservations and personalized service.
- Partnered with sales team to manage group room blocks and event accommodations.
- Enhanced guest satisfaction by providing upgrades and complimentary service when available.
- Processed payments, deposits and adjustments with accuracy and compliance.
- Generated occupancy and operational reports to support management decisions.
- Resolved guest concerns promptly while promoting loyalty and repeat business.
- Supported overall team success by assisting colleagues and maintaining smooth front desk operations.
Leasing Consultant
JBG Smith
Arlington, VA
03.2023 - 06.2024
- Conducted property tours and guided prospects through leasing process from inquiry to move in.
- Managed applications, leases, and renewals using Yardi and CRM system with accuracy.
- Supported resident satisfaction by addressing inquiries and service request promptly.
- Contributed to marketing initiatives and resident events to strengthen community engagement.
- Ensured compliance with fair housing regulations and company leasing standards.
Benefits Specialist
Allianz Partners
Remote
10.2021 - 03.2023
- Assisted customers with claim and benefit inquiries providing clear and accurate information.
- Resolved issues using strong de-escalation techniques to ensure positive customer experiences.
- Educated customers on coverage, claim submission procedures, and required documentation.
- Collaborated with internal teams to ensure timely claim resolution and service excellence.
Sales Associate
Nordstrom
Arlington, VA
11.2017 - 02.2021
- Delivered personalized customer service while building and maintaining a strong clientele base.
- Drove sales through upselling, cross-selling and styling recommendations aligned with customer needs.
- Accurately processed transactions including cash handling, credit and return/exchanges.
- Consistently met or exceeded individual and department sales goals.
- Maintained visual standards and organized merchandise to enhance the shopping experience.
- Resolved customer concerns promptly to ensure satisfaction.
Key Holder
The Art of Shaving
Washington DC
11.2016 - 02.2019
- Oversaw opening and closing procedures including cash reconciliation and bank deposits.
- Droves sales through product demonstrations, upselling and personalized client consultations.
- Assisted with inventory control, stock replenishment, and loss prevention practices.
- Supported management by supervising associates and serving as manager on duty.
Education
High School Diploma -
Forestville Military Academy
Forestville, Maryland05-2015
Skills
- Guest Services and Front Desk Operations
- Hospitality Sales
- Leadership
- Cash Handling
- Merchandising
- Upselling & Service Enhancement
- Team Collaboration
- Reporting & Data Accuracy
- Yardi & CRM
Timeline
Front Desk Agent
Washington Plaza Hotel
07.2024 - 06.2025
Leasing Consultant
JBG Smith
03.2023 - 06.2024
Benefits Specialist
Allianz Partners
10.2021 - 03.2023
Sales Associate
Nordstrom
11.2017 - 02.2021
Key Holder
The Art of Shaving
11.2016 - 02.2019
High School Diploma -
Forestville Military Academy