Alexander Vesey
Itasca,IL
Summary
Dynamic professional with extensive experience in customer service and catering sales at Potbelly's Sandwich Shop. Proven ability to enhance client satisfaction through effective communication and relationship-building. Skilled in time management and problem-solving, consistently delivering exceptional service and operational efficiency in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Catering Coordinator
Potbelly's Sandwich Shop
03.2022 - Current
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Expedited setup and breakdown of events, minimizing disruptions to client''s schedules.
- Increased repeat business through strong relationship-building with clients and vendors.
Mortgage Loan Closer/Notary Signing Agent
NPS
03.2020 - 03.2022
- Coordinated post-closing activities such as disbursement of funds, recording deeds, and delivering final documentation to borrowers.
- Managed a high volume of loans simultaneously, prioritizing tasks efficiently to meet deadlines consistently.
- Improved overall operational efficiency by implementing new software solutions for mortgage processing tasks.
- Increased customer satisfaction by providing clear explanations of complex mortgage terms and conditions.
- Collaborated with title companies for smooth and accurate execution of closing documents.
- Delivered exceptional customer service, addressing client inquiries promptly and professionally.
Catering Assistant
Potbelly's Sandwich Shop
04.2017 - 03.2020
- Provided friendly, courteous service to create memorable moments for guests.
- Cleaned and organized kitchen stations to promote team efficiency.
- Collaborated with team members to execute seamless catering events for clients.
- Coordinated closely with other staff members during events for smooth service delivery.
Shift Manager
Disc Replay
04.2015 - 04.2017
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Education
Associate of Applied Science - Nursing
College of DuPage
Glen Ellyn, IL05-2027
Skills
- Customer service
- Time management
- Catering sales
- Flexibility
Timeline
Catering Coordinator
Potbelly's Sandwich Shop
03.2022 - Current
Mortgage Loan Closer/Notary Signing Agent
NPS
03.2020 - 03.2022
Catering Assistant
Potbelly's Sandwich Shop
04.2017 - 03.2020
Shift Manager
Disc Replay
04.2015 - 04.2017
Associate of Applied Science - Nursing
College of DuPage
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