Taylor Brueningsen
Bethlehem,PA
Summary
Accomplished Patient Concierge at St. Luke’s University Health Network, adept in managing patient inquiries and ensuring satisfaction. Leveraged strong organizational skills and medical terminology expertise to enhance patient care. Proven ability to streamline processes and enhance patient satisfaction through effective communication and organizational skills.
Overview
10
10
years of professional experience
Work History
Patient Concierge
St. Luke’s University Health Network
03.2025 - Current
- Manage patient inquiries and provide timely responses to ensure satisfaction and clarity of care, including appointment scheduling
- Maintain accurate patient records to ensure efficient communication and informed decision making
- Manage patient accounts, resolving billing inquiries and securing payments
- Verify insurance eligibility via accurate data entry and patient communication
- HIPAA compliance to ensure patient privacy
Pharmacy Technician
Wegmans Pharmacy
02.2017 - Current
- Proficient use of pharmacy software systems for accurate data entry and efficient medication dispensing
- Knowledge of pharmacy benefits and insurance eligibility
- Train new employers on pharmacy operations and customer service standards
- Manage inventory levels to ensure medication availability and compliance
Cashier
Wegmans
05.2016 - 02.2017
- Processed transactions efficiently, ensuring accurate cash handling and customer satisfaction
- Assisted customers with inquiries, providing product information and enhancing shopping experience
- Maintained clean and organized checkout area to promote a welcoming environment
Education
Bachelor of Science - Health Sciences
Moravian University
Bethlehem, PA05-2024
Skills
- Strong organizational skills
- Medical terminology
- Patient confidentiality
- Exceptional communication
- Time management proficiency
- Team collaboration
Timeline
Patient Concierge
St. Luke’s University Health Network
03.2025 - Current
Pharmacy Technician
Wegmans Pharmacy
02.2017 - Current
Cashier
Wegmans
05.2016 - 02.2017
Bachelor of Science - Health Sciences
Moravian University