Job Search Status
Open to workDesired start date: Flexible
Work Type
Full TimePart TimeLocation Preference
On-SiteRemoteOpen to relocation: Yes
Open To Work
Alexandra Chaparro
Deltona
Work Preference
Summary
Detail-oriented professional with expertise in patient registration and insurance verification. Ensures compliance with HIPAA regulations while enhancing patient experiences and data integrity. Leverages strong interpersonal skills to resolve concerns and improve customer satisfaction, driving positive outcomes.
Overview
14
14
years of professional experience
Work History
Patient Registration Specialist
Nemours Children's Hospital
Lake Nona
07.2012 - 05.2015
- Registered patients and verified insurance information, ensuring efficient check-in process.
- Verified insurance and collected critical data elements to properly identify and bill patients.
- Collected and maintained accurate patient demographic data in electronic systems.
- Handled incoming calls related to patient inquiries and appointment scheduling, enhancing patient access.
- Communicated appointment details and pre-visit instructions to patients effectively.
- Ensured compliance with hospital policies during patient registration procedures.
- Screened patients before and during admissions processes.
- Interpreted physician orders to coordinate appropriate tests and verify compliance with admission criteria.
- Entered data into the computerized registration system to update patient demographics records.
- Maintained confidentiality of patient information at all times in compliance with HIPAA regulations.
- Assisted in training new Patient Registration Specialists on various duties related to the job role.
- Collaborated closely with clinical staff members regarding scheduling conflicts or cancellations due to unforeseen circumstances.
Customer Service Representative
Real Net USA,Inc./Investors Mortgage & Lending LLC
Orlando
08.2001 - 06.2009
- Resolved customer issues with knowledgeable and friendly service, contributing to high customer satisfaction ratings.
- Assisted customers with inquiries and resolved service-related issues.
- Answered customer inquiries and provided accurate information regarding products and services.
- Handled escalated complaints with professionalism and empathy.
- Maintained accurate records of customer interactions and transactions to ensure seamless follow-up and service continuity.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Utilized CRM software to track customer feedback and follow-up actions.
- Trained new representatives on company policies and customer service best practices.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified and recommended improvements in customer service processes to enhance overall service quality.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Led on- and off-site customer support teams across multiple time zones.
Education
Associate of Arts - Education
Seminole State College of Florida
Sanford, Florida, FL05-2004
Skills
- Patient registration
- Insurance verification
- Electronic health records
- Patient data management
- HIPAA compliance
- Customer relationship management
Languages
Spanish
Professional
Timeline
Patient Registration Specialist
Nemours Children's Hospital
07.2012 - 05.2015
Customer Service Representative
Real Net USA,Inc./Investors Mortgage & Lending LLC
08.2001 - 06.2009
Associate of Arts - Education
Seminole State College of Florida