Alexandra Cobb
Pittsburgh,PA
Summary
Dedicated Inside Sales Representative and Account Manager with over four years of experience at Blackhawk Network, adept at managing relationships with over 200 clients. Proven track record of exceeding quotas, providing exceptional service, and finding innovative solutions to meet client needs. Skilled in order management, retention strategies, and account growth.
Overview
6
6
years of professional experience
Work History
Inside Sales Representative
Blackhawk Network, Inc
10.2019 - Current
- Prospect new accounts from marketing leads and answered customers' questions regarding products, prices, and availability.
- Increase sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Develop and implement retention strategies to ensure long-term client satisfaction and loyalty.
- Maintain up-to-date knowledge of company products, industry trends, and competitor offerings.
- Collaborate with cross-functional teams to identify and implement solutions to client challenges.
- Meet or exceed sales targets and quotas to contribute to overall sales goals and revenue of company.
Detection and Investigative Analyst
PNC Bank
09.2018 - 09.2019
- Utilize advanced fraud detection tools and techniques to identify suspicious transactions and potential instances of card fraud.
- Conduct in-depth investigations into fraudulent activities, analyzing transaction data, account histories, and other relevant information.
- Identified and escalated potential fraud situations to appropriate departments for further investigation.
- Provide training and guidance to call center staff on recognizing and reporting potential fraud indicators.
- Demonstrated exceptional customer service skills, ensuring positive experiences for all callers.
Education
Bachelor of Science - Business Management
Virginia Commonwealth University
Richmond05.2016
Skills
- Customer relationship management
- Conflict resolution and negotiation skills
- Training, coaching, and mentorship
- Knowledge of banking and financial regulations
- Team collaboration and cross-functional cooperation
Timeline
Inside Sales Representative
Blackhawk Network, Inc
10.2019 - Current
Detection and Investigative Analyst
PNC Bank
09.2018 - 09.2019
Bachelor of Science - Business Management
Virginia Commonwealth University