Alexandra Donner
Server
Waialua,HI
Summary
Motivated Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Successful at building relationships with customers to increase loyalty and repeat business.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
Server
Elks Lodge BPOE 616
Waikiki, HI
09.2021 - Current
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Nonprofit Organization with $6+ million in sales August 2021 - August 2022
Behavioral Health Intern
Crestwood Behavioral Health
Honolulu, Hawaii
08.2021 - 06.2022
- Participated in weekly Cohorts with staff and clients via Zoom to create an immersive experience.
- Researched and wrote articles related to health and wellness for the company's monthly news letter.
- Punctual to weekly advisor and peer check ins
- Researched different avenues of behavioral health through the company's database
Server
LuLus Waikiki
Waikiki, HI
05.2021 - 08.2021
- Bussed and reset tables to keep dining room and work areas clean.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Answered customers' questions, recommended items and recorded order information.
Education
Bachelor of Science - Public Health Education
California State University - Chico
Chico, CA 08.2017 - 05.2022
Skills
High-volume dining
Guest relations management
Wine service
Menu memorization
Hospitality service expertise
Banquet coordination
Performance improvement
Affiliations
- Sigma Kappa Sorority - Vice President of Membership and Recruitment
- Random Acts of Kindness Nonprofit Charity
Timeline
Server
Elks Lodge BPOE 616
09.2021 - Current
Behavioral Health Intern
Crestwood Behavioral Health
08.2021 - 06.2022
Server
LuLus Waikiki
05.2021 - 08.2021
Bachelor of Science - Public Health Education
California State University - Chico
08.2017 - 05.2022