Alexandra Hurtado
Cypress,TX
Summary
Detail-oriented Receptionist with a proven track record in managing front desk operations, greeting guests, and effectively routing correspondence. Demonstrates exceptional computer skills and telephone etiquette, contributing to a positive customer experience. Committed to enhancing operational efficiency and supporting company growth through proactive problem-solving.
Overview
1
1
year of professional experience
Work History
Receptionist
Texas State Optical
Cypress, TX
02.2024 - Current
- Scheduled appointments for clients, customers, and other visitors.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
Optometrist Assistant
Pearle Vision
Cypress, TX
08.2023 - 08.2024
- Verified insurance coverage and collected payments from patients or other third-party payers.
- Communicated effectively with optometrists regarding patient needs or concerns.
- Assisted optometrists in examining patients, including providing preliminary patient screenings and taking patient medical histories.
- Explained how to properly insert, remove and care for contact lenses.
- Cleaned and sterilized instruments used during exams or procedures according to established protocols.
- Sent patient prescriptions to pharmacies and scheduled future appointments.
- Processed insurance claims, verifying coverage and explaining benefits to patients.
- Coordinated referrals to ophthalmologists for patients requiring further medical treatment.
- Participated in community outreach programs to promote eye health and preventive care.
- Conducted comprehensive pre-test procedures, including visual acuity, color vision, pressure tests, and auto-refraction.
Education
Some College (No Degree) - Nursing
Lone Star College
Cypress, TXSkills
- Scheduling
- Database administration
- Greeting and seating clients
- Front desk operations
- Insurance verification
- Insurance preauthorization
- Pre-testing procedures
- Patient care coordination
- Appointment scheduling
- Medical record maintenance
- Patient testing
- Insurance billing
Timeline
Receptionist
Texas State Optical
02.2024 - Current
Optometrist Assistant
Pearle Vision
08.2023 - 08.2024
Some College (No Degree) - Nursing
Lone Star College
Similar Profiles
Amanda Kim LyAmanda Kim Ly
Receptionist/Doctor's Assistant at Texas State OpticalReceptionist/Doctor's Assistant at Texas State Optical
ZOEY COLESTONZOEY COLESTON
Optician at Texas State OpticalOptician at Texas State Optical
Helen RangelHelen Rangel
Optical Sales Associate at Texas State OpticalOptical Sales Associate at Texas State Optical