Alexandra Lazo
North Bergen,NJ
Summary
A forward thinker, ready to engage with an excited team. An impeccable work ethic combined with reliability and knowledgeability. Im passionate about learning, succeeding, and making an impact, Attentive to detail, excel at task, resourceful, and delegate responsibly to create a productive and fun work environment.
Overview
6
6
years of professional experience
Work History
Shift Leader
Best Buy
10.2021 - Current
- Onboarded, trained, and scheduled new employees and delegated daily tasks and responsibilities
- Oversaw POS systems by being directly in charge of all cash and credit card transactions and counting deposits daily
- Resolved customer complaints and issues and offered thoughtful solutions to drive customer obsession
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies
- Managed merchandising and organized the store map
- Evaluated staff performance and provided coaching when needed
- Collaborated with other leaders to manage the store, employees, and workflow.
Shift Leader
Journeys Shoes
06.2018 - 11.2021
- Completed cash and credit card transactions accurately using POS software and created deposits when needed
- Resolved customer complaints and issues and offered thoughtful solutions to drive customer obsession
- Managed shift operations, supplied resources and monitored team performance
- Trained and mentored new employees to maximize team performance
- Kept employees operating productively and working on task to meet business and customer needs
Education
Bachelor of Arts - Political Science
New Jersey City University
Jersey City05.2025
Skills
- Production Reporting
- Production Scheduling
- Inventory Counts
- Conflict Resolution
- Team Collaboration and Leadership
- Strong Verbal and Written Communication
- Operations Management
- Customer Service Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shift Leader
Best Buy
10.2021 - Current
Shift Leader
Journeys Shoes
06.2018 - 11.2021
Bachelor of Arts - Political Science
New Jersey City University