Alexandra Nilssen
Eden Prairie,MN
Summary
I've been in multiple service industries, and jobs that require a plethora of people skills and quick thinking on my feet. I've learned ways to upsell in an appropriate environment and work amazingly in a fast pace environment and collaborate well with others. I take feedback well and use it to become better in the position that I am in. I'm a hard worker, and a team player, and most of all my goal is to always uplift others in a work environment.
Overview
5
5
years of professional experience
Work History
Server
Tavern 4&5
Eden Prairie, MN
08.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Server
JB's Diner
Rexburg, ID
09.2021 - 07.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tones for the entire dining experience as the first point of contact for incoming guests.
- Left because I moved to Minnesota.
Lead Hostess
Station 49
Vero Beach, FL
05.2021 - 09.2021
- Supported servers, food runners, and bussers with keeping the dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Answered customer questions about hours, seating, and menu information.
- Left because I moved to Idaho.
Cashier
Wei's Markets
Brunswick, MD
07.2019 - 04.2021
- Greeted customers entering the store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Left because I moved to South Florida.
Fast Food Team Member
Roy Rodgers
Brunswick, MD
05.2018 - 12.2018
- Greeted customers promptly and took orders to keep the flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Reduced customer wait times by quickly operating customer window and sales register.
- Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
- Left due to a full reconstruction of my left knee.
Education
Bachelor of Science in Business Management - Business Marketing And Management
Brigham Young University - Idaho
Rexburg, ID07.2025
High School Diploma -
Brunswick High School
Brunswick, MD06.2021
Skills
- To-Go Order Preparation
- Guest Flow
- Ability to Lift 30 Pounds
- Server Improvements
- Good Listening Skills
- Server Oversight
- Operational Efficiency
- Customer Needs Assessments
- Merchandising
- POS Systems
- Strategy
- Amazing Conversationalist
Languages
English
Native or Bilingual
American Sign Language
Native or Bilingual
Timeline
Server
Tavern 4&5
08.2022 - Current
Server
JB's Diner
09.2021 - 07.2022
Lead Hostess
Station 49
05.2021 - 09.2021
Cashier
Wei's Markets
07.2019 - 04.2021
Fast Food Team Member
Roy Rodgers
05.2018 - 12.2018
Bachelor of Science in Business Management - Business Marketing And Management
Brigham Young University - Idaho
High School Diploma -
Brunswick High School