Alexandra Osorio Ramos
Summary
Results-oriented Area Clinical Manager with 10 years of experience in overseeing office operations, managing staff, and improving efficiency. Skilled in budgeting, scheduling, and ensuring a productive work environment. Seeking to join a company to help them excel at their goals.
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist
Florida Skin Center
04.2013 - 05.2014
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Medical Assistant
Florida Skin Center
05.2014 - 07.2015
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Lead Medical Assistant
Florida Skin Center
07.2015 - 12.2017
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
Location Manager
Florida Skin Center
01.2018 - 12.2021
- Manage daily office operations, including administrative tasks, scheduling, and office supply management
- Supervise and support a team of [X] administrative staff, ensuring tasks are completed efficiently
- Oversee budgeting and financial management for office operations, including expense tracking and vendor negotiations
- Develop and implement office policies and procedures to improve efficiency and compliance
- Coordinate and organize company events, meetings, and training sessions
- Liaise between departments to ensure effective communication and smooth workflow
- Handle sensitive information with confidentiality and professionalism
Area Clinical Manager
Advanced Dermatology & Cosmetic Surgery
12.2021 - 07.2024
- Oversee clinical operations across 4 healthcare facilities within the assigned region, ensuring consistent quality of care and compliance with healthcare regulations
- Lead, mentor, and support a team of clinical managers, nurses, and administrative staff, fostering a culture of continuous improvement and collaboration
- Develop and implement clinical policies and procedures to standardize practices across all locations, improving efficiency and patient outcomes
- Monitor and analyze clinical performance metrics, identifying areas for improvement and implementing corrective actions as needed
- Manage budgeting and resource allocation for clinical services, ensuring cost-effective operations without compromising care quality
- Collaborate with other departments (e.g., HR, finance, IT) to support clinical staff needs and streamline operations
- Ensure compliance with all federal, state, and local regulations, including OSHA, HIPAA, and Joint Commission standards
Member Service Representative
KWPMC
09.2024 - 11.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
Server
KWPMC
11.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Education
High School Diploma -
Island Coast High School
Cape Coral, FL05-2011
Skills
- Problem Solving
- Multitasking
- Customer Service
- Adaptability
- Teamwork
Languages
Spanish
Native or Bilingual
Timeline
Server
KWPMC
11.2024 - Current
Member Service Representative
KWPMC
09.2024 - 11.2024
Area Clinical Manager
Advanced Dermatology & Cosmetic Surgery
12.2021 - 07.2024
Location Manager
Florida Skin Center
01.2018 - 12.2021
Lead Medical Assistant
Florida Skin Center
07.2015 - 12.2017
Medical Assistant
Florida Skin Center
05.2014 - 07.2015
Front Desk Receptionist
Florida Skin Center
04.2013 - 05.2014
High School Diploma -
Island Coast High School
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