Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Alex Provencher-Hennedy

Biddeford Pool,ME

Summary

Highly skilled in customer service with valuable experience as a waiter. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.

Overview

15
15
years of professional experience

Work History

Server

Anneke Jans
Kittery, ME
08.2018 - 01.2025
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Provided excellent customer service to ensure satisfaction.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Trained new employees on restaurant procedures.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Inside Sales Representative

IDEXX Laboratories
Westbrook, ME
03.2021 - 11.2024
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
  • Listened to customer needs to identify and recommend best products and services.
  • Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Reached and exceeded monthly sales targets through effective sales strategies and techniques.

Restaurant Floor Manager

Buffleheads Restaurant
Hills Beach, ME
07.2017 - 12.2017
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Resolved customer complaints promptly and courteously.
  • Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.

Wedding Planner

On The Marsh Bistro
Kennebunk , ME
04.2010 - 07.2017
  • Attended and participated in industry events.
  • Planned event details such as decor, timelines, catering, entertainment, and music.
  • Created detailed reports that documented all aspects of each wedding event.
  • Planned menus, decorations, music, photography, and other details.
  • Developed detailed timelines for each wedding event to ensure tasks were completed on schedule.
  • Coordinated and allocated equipment, supplies and staff for events.
  • Drove growth in event management business by continuously researching and implementing improved strategies to exceed client expectations.
  • Resolved day-of issues with creative problem-solving to seamlessly execute events.
  • Applied industry knowledge and personal expertise to customize meetings, conferences and conventions to specific standards.
  • Oversaw set-up of reception sites prior to events to make sure everything was ready.
  • Monitored budgets throughout planning process to ensure costs stayed within limits.
  • Performed day-of coordination duties such as checking in vendors and managing timeline.

Education

Bachelor of Arts - Political Science

Hobart & William Smith Colleges
Geneva
05-2011

High School Diploma -

Biddeford High School
Biddeford, ME
06-2007

Skills

  • Menu knowledge
  • Food safety
  • Sales techniques
  • Conflict resolution
  • Event coordination
  • Dietary restrictions understanding
  • Guest relations
  • Suggestive selling

Affiliations

  • Sailing
  • Hiking
  • Painting
  • Walking my 2 dogs

References

References available upon request.

Timeline

Inside Sales Representative

IDEXX Laboratories
03.2021 - 11.2024

Server

Anneke Jans
08.2018 - 01.2025

Restaurant Floor Manager

Buffleheads Restaurant
07.2017 - 12.2017

Wedding Planner

On The Marsh Bistro
04.2010 - 07.2017

Bachelor of Arts - Political Science

Hobart & William Smith Colleges

High School Diploma -

Biddeford High School

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Alex Provencher-Hennedy