Summary
Overview
Work History
Education
Skills
Certification
Student involvement/Community service
Timeline
Generic

Alexandra Rivera

Fresno,CA

Summary

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Manager

Sweets 4 Treats
Fresno, CA
11.2017 - Current
  • Deliver exceptional customer service to a diverse clientele by engaging shoppers, offering product samples, and effectively driving sales through upselling techniques.
  • Lead and manage a team of nine employees, overseeing scheduling, goal setting, team meetings, and performance development.
  • Establish and communicate daily, weekly, and monthly sales targets, consistently surpassing established goals.
  • Oversee store inventory management, ensuring optimal stock levels and accurate record-keeping.
  • Maintain financial integrity by managing cash operations, preparing deposits, and ensuring accuracy of the cash drawer.

Behavior Technician, Student internship

Forward Family Services
Fresno, CA
10.2024 - 12.2024
  • Delivered individualized, one-on-one interventions to assigned clients.
  • Operated under the direct supervision of a Clinical Supervisor and a Board-Certified Behavior Analyst (BCBA).
  • Implemented evidence-based Applied Behavior Analysis (ABA) strategies to promote skill acquisition and decrease maladaptive behaviors.
  • Conducted precise and comprehensive data collection, maintaining detailed session notes.
  • Systematically monitored and evaluated client progress to inform ongoing treatment planning.

Regional Manager

Sweets 4 Treats
Fresno, CA
07.2021 - 07.2022
  • Oversaw operations for five retail locations across California and Nevada, ensuring consistent performance and brand standards.
  • Administered weekly payroll for all stores, maintaining accuracy and compliance with company policies.
  • Fostered strong communication by delivering daily feedback and support to a team of over 25 employees.
  • Assessed employee performance, providing individualized coaching and mentorship to drive professional development and operational excellence.

Education

B.A. - Psychology, Child and Family Science

California State University, Fresno
Fresno, CA
05.2026

A.A. - Psychology (honors)

Fresno City College
Fresno, CA
05-2023

Skills

  • Leadership
  • Customer Service
  • Management
  • Team Guidance
  • Goal-Driven
  • Self-Motivation
  • Responsibility
  • Communication
  • Organizational Skills
  • Follow-Up Abilities
  • Collaboration
  • Planning
  • Data collection
  • Project Management
  • Fluency in Spanish

Certification

  • Certified caregiver, mycnajobs.com, 06/22
  • QPR Gatekeeper Certificate, Hinds Hospice Center, 06/24

Student involvement/Community service

Lambda Theta Nu Sorority, Inc., Fresno State, 12/2024-Present

  • President of the Sorority for the 2025-2026 school year
  • The president is not just a figurehead but a hands-on manager who balances delegation with personal initiative, leading by example and fostering a collaborative environment for the entire chapter.
  • Held the positions of Treasurer, Alumnae, and Sunshine chair for Spring 2025 semester.

HCOP and HPPP, Fresno State, 01/2024-Present

  • Health Careers Opportunity Program (HCOP) and the Health Professions Pathways Program (HPPP) at Fresno State

MASS (Mentorship Alliance for Student Success), Fresno State, 08/2024 -12/2024, Program got cut for STEM majors

  • Partner with a group of incoming freshmen throughout their first academic year (fall and spring semesters), providing mentorship, guidance, and support via regular one-on-one meetings., Facilitate effective note-taking, caseload management, and engaging creative activities to foster student involvement, while receiving ongoing training and support from the MASS Supervisor and Lead to ensure program success.

Circle of Friends, Hinds Hospice, 06/2024-Present, 13-week programs

  • Serves as companion in a safe environment, utilizing child-directed play to help process emotions and foster healing for children aged 3-12 who have lost a loved one.

Timeline

Behavior Technician, Student internship

Forward Family Services
10.2024 - 12.2024

Regional Manager

Sweets 4 Treats
07.2021 - 07.2022

Manager

Sweets 4 Treats
11.2017 - Current

B.A. - Psychology, Child and Family Science

California State University, Fresno

A.A. - Psychology (honors)

Fresno City College