Alexandra Rosas

• Provided customer service to enhance guest satisfaction.
• Proficiently managed incoming calls, and ensuring accurate, helpful responses to all questions
• Coordinated transportation requests for residents efficiently.
• Tracked residents whereabouts and made calls for wellness checks
• Assisted prospects with inquiries regarding pricing, health care rates, and amenities.
• Preparing for tours and ensured a welcoming environment for tours.
• Managed guest check-in and check-out processes to provide smooth experiences.

As a server, I took on the role of taking orders from residents, delivering food and drinks. Side duties included cleaning up, restocking, tracking each resident who was present for each meal, and prepping drinks and sides.