Alexandra Ruiz
Elmwood Park,IL
Summary
Capable pharmacy technician proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Asembia
08.2022 - 05.2023
- Managed communication between providers, health insurance companies and patients
- Completed prescription intake process including verification of insurance coverage
- Assisted providers through prior authorization and appeals process
- Ensured proper documentation of process flow from prescription initiation through completion
- Provided timely updates to providers and patients regarding prescription status
- Attended meetings to support ongoing program development.
- Verified patient insurance eligibility and entered patient information into system
Medication Adherence Technician
Adhere Health
05.2022 - 08.2022
- Addressed customer concerns and resolved issues promptly
- Made outbound calls to patients and healthcare professionals regarding medications and adherence
- Interacted with healthcare professionals of all levels involving patient medications. Examples include calling pharmacies or providers to assist patient with medication refills, medication synchronization, or 90 day supply requests
- Practiced discretion when working with sensitive/confidential data pertaining to patient, department, or company
- Used software applications to document patient call interactions
Certified Pharmacy Technician
CVS Pharmacy
04.2012 - 03.2022
- Administered COVID-19 and Influenza vaccinations
- Merchandised related products to drive pharmacy department sales
- Worked with insurance companies to process claims
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises
- Improved drug inventory management procedures to reduce overhead and eliminate back orders or overstock
- Used good organizational skills to manage workload
- Volunteered for and tackled new assignments and tasks to ease staff member
Culinary Specialist
United States Navy
10.2008 - 10.2010
- Maintained safe operations of food preparation equipment to reduce complications and retain safety procedures
- Complied with uniform regulations and standards of conduct established company
- Prepared and served food to approximately 1,000 military personnel on ship
- Deployed response equipment under direction of master to handle different conditions
- Stood watch in bows or bridge wings of ships to identify obstructions and navigational aids
- Handled daily cleaning and organizational needs of quarters and common areas.
Education
Associate of Arts - Business
Wright College
Chicago, IL05.2021
Pharmacy Technician Diploma -
Everest College - Chicago
Chicago, IL05.2012
High School Diploma -
Curie High School
Chicago, IL05.2008
Skills
- Team collaboration
- Drug inventory management
- Data entry
- Multitasking
- Task prioritization
- Customer service
- Medical Terminology
- Prescription Filing
- Insurance Billing
- Claim Processing
- Problem-Solving Skills
- Patient Confidentiality
Certification
- CPhT - Certified Pharmacy Technician
- Licensed CPhT - 2012-2023
Timeline
Patient Care Coordinator
Asembia
08.2022 - 05.2023
Medication Adherence Technician
Adhere Health
05.2022 - 08.2022
Certified Pharmacy Technician
CVS Pharmacy
04.2012 - 03.2022
Culinary Specialist
United States Navy
10.2008 - 10.2010
Associate of Arts - Business
Wright College
Pharmacy Technician Diploma -
Everest College - Chicago
High School Diploma -
Curie High School