Alexandria Pennington
Vero Beach,FL
Summary
I'm a very organized and hard working individual who is always learning new skill sets. I have plenty of customer service experience and I've worked in retail for more than ten years with excellent communication and attentiveness to detail!
Overview
10
10
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
John Martin’s Irish Pub & Restaurant
Miami , FL
09.2023 - 03.2024
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Managed reservations, waitlists, and special requests for large parties.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Checked identification of patrons ordering alcoholic beverages when necessary.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Cashier/Server
Crema Gourmet Espresso Bar
Miami , FL
07.2023 - 12.2023
- Took orders from customers accurately and in a timely manner.
- Prepared drinks according to standard recipes.
- Monitored dining room for cleanliness and proper set-up at all times.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Greeted customers and answered any questions they had about the store's products and services.
- Answering phone calls and taking over the phone payments.
Retail Sales Associate
6TH AVENUE JEWELERS
Vero Beach , FL
12.2022 - 02.2023
- Provided administrative support to management team members.
- Organized office supplies inventory and placed orders when necessary.
- Answered phones and directed customer inquiries to the appropriate staff member.
- Greeted visitors in a professional manner and provided assistance as needed.
- Validate the authenticity of gems, diamonds and various metals.
- Memorize and learn the proper way how to clean and care for each jewelry piece.
- Make frequent calls to update clients on the progress of their orders.
- Jewelry knowledge is a must! Knowing what needs to be repaired and the pricing that comes with our services.
- Finding the perfect match to what our customers are looking for!
Retail Sales Associate
The Laughing Dog Gallery
Vero Beach , FL
02.2021 - 12.2022
- Knowing how to gift wrap and pack glass sculptures of various forms and sizes for shipping!
- Extensive knowledge of all artwork and the backstory behind each piece is crucial when promoting sales.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Memorize each jewelry piece and where they are meant to go on display!
- Clean and restock all supplies and keep inventory.
Cake Decorator
Publix
Sebastian , FL
11.2013 - 07.2020
- Created custom cakes for special occasions such as weddings, birthdays, and anniversaries.
- Organized supplies to ensure efficient workflow during cake decorating process.
- Applied fondant to cakes with precision and accuracy.
- Prepared buttercream icing for use in cake decoration projects.
- Monitored inventory levels of baking supplies and alerted management when restocking was necessary.
- Ensured all tools were sanitized prior to beginning each project.
- Measured ingredients accurately according to recipes used in the bakery.
- Followed safety protocols while using sharp utensils such as knives or spatulas.
- Sculpted 3D figurines out of fondant for use on specialty cakes.
- Cleaned work area after completing each project for sanitation purposes.
Education
Culinary Arts
Mariano Moreno Culinary Institute
Miami, FL01-2023
Associate of Arts -
Indian River State College
Vero Beach, FL01-2018
High School Diploma -
Sebastian River High School
Sebastian, FL07-2015
Skills
- Menu Memorization
- Dining Customer Service
- Safe Food Handling
- Supply Restocking
- Customer Service
- Sales and Marketing
- POS System Operations
- Effective Customer Upselling
- Inventory Control
- Cash Management
- Team Training
- Loss Prevention
- Building Brand Awareness
- Digital Design
- Creating logo's
Certification
- FLORIDA FOOD HANDLER CERTIFICATE
References
References available upon request.
Timeline
Restaurant Hostess
John Martin’s Irish Pub & Restaurant
09.2023 - 03.2024
Cashier/Server
Crema Gourmet Espresso Bar
07.2023 - 12.2023
Retail Sales Associate
6TH AVENUE JEWELERS
12.2022 - 02.2023
Retail Sales Associate
The Laughing Dog Gallery
02.2021 - 12.2022
Cake Decorator
Publix
11.2013 - 07.2020
Culinary Arts
Mariano Moreno Culinary Institute
Associate of Arts -
Indian River State College
High School Diploma -
Sebastian River High School
- FLORIDA FOOD HANDLER CERTIFICATE
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