Alexia Schulman
Hialeah,FL
Summary
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Overview
4
4
years of professional experience
Work History
Receptionist
AC Cabrera LLC
Hialeah, FL
07.2023 - Current
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Scheduled and confirmed appointments.
Crew Member
Wendys Restaurant
Hialeah, FL
05.2023 - Current
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Assisted management team with inventory counts of food products and beverage supplies.
Customer Service Representative
CVS Pharmacy
Miami Lakes, FL
11.2022 - 05.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Shift Manager
McDonald's
Hialeah, FL
08.2020 - 11.2022
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Resolved conflicts between staff members in a professional manner.
- Processed weekly payroll information using appropriate software applications.
- Reviewed security footage regularly for suspicious activities or theft attempts.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Enforced safety standards throughout the store including proper use of equipment.
- Managed daily cash intake by counting out registers and tabulating profits.
- Communicated with other shift managers to facilitate continuum of customer service.
Education
Miami Dade Community
HialeahSkills
- Scheduling
- Data inputting
- Customer/Client relations
- Scheduling appointments
References
References available upon request.
Timeline
Receptionist
AC Cabrera LLC
07.2023 - Current
Crew Member
Wendys Restaurant
05.2023 - Current
Customer Service Representative
CVS Pharmacy
11.2022 - 05.2023
Shift Manager
McDonald's
08.2020 - 11.2022
Miami Dade Community