Alexianna Adams
Atlanta,GA
Summary
Motivated and dependable professional with years of expertise in fast-paced environment utilizing excellent Customer Relations and Service Satisfaction. Proficient in job execution and proven track record of success in compliance, customer service and leadership.
Overview
5
5
years of professional experience
Work History
Supervisor
EDS Services Solutions
01.2023 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Airport Passenger Transport
Delta Unifi Aviation
08.2022 - Current
- Assist passengers with arrival and check-in processes, handle all aspects of wheelchair support by operating a computerized system, boarding, baggage service, reservations and resolving related complaints and problems
- Coordinate reserved wheelchair, phone, and walk-in passengers with an airport passenger assistant
- Maintain administrative duties as required for support
- Performs other related duties as assigned within the appropriate skill and experience capabilities as expected.
Shift Manager
Popeye's Restaurants
11.2019 - 09.2022
- Maintain excellent customer service by stressing the customer comes first in all weekly employee meetings
- Hire, train, coach and developed team members, with the express purpose of integrating talented individuals into a team
- Motivate staff through acknowledgement of hard work, achievements and instilling accountability
- Provide coaching and counseling for staff as needed which developed an efficient, respectful team
- Assist management team in developing solutions to improve quality service.
Security Officer
Allied Universal
06.2019 - 11.2019
- Compile Data and complete monthly statistical reports
- Observe and report activities and incidents at assigned client site
- Periodic patrols to check for irregularities
- Inspection of protection devices and fire control equipment
- Respond quickly to emergent situations such as fires, bomb threats, flooding, water discharges, elevator emergencies and hazardous materials
- Analyzation of circumstances in order to adopt effective courses of action
- Preparation of logs and reports as required.
Education
Educational Studies -
LIFE CHRISTIAN ACADEMY HIGH SCHOOL
Atlanta, GA06.2017
Skills
- Computer skills
- Microsoft excel
- Communication skills
- Microsoft office
- Customer service
- Supervising experience
- Hospitality
- Guest services
- Analysis skills
- Writing skills
- Computer literacy
Timeline
Supervisor
EDS Services Solutions
01.2023 - Current
Airport Passenger Transport
Delta Unifi Aviation
08.2022 - Current
Shift Manager
Popeye's Restaurants
11.2019 - 09.2022
Security Officer
Allied Universal
06.2019 - 11.2019
Educational Studies -
LIFE CHRISTIAN ACADEMY HIGH SCHOOL
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