Alexio Triggs
Sarasota,FL
Summary
Professional automotive industry specialist with extensive knowledge in vehicle maintenance and customer service. Proven track record in diagnosing issues, coordinating with technicians, and ensuring customer satisfaction. Strong focus on teamwork, adaptability, and delivering reliable results. Skilled in communication, problem-solving, and managing evolving needs in fast-paced environment.
Overview
5
5
years of professional experience
Work History
Automotive Service Advisor
Sarasota Dodge
04.2024 - Current
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Automotive Sales Consultant
Sarasota Dodge
03.2023 - 04.2024
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Developed strong relationships with customers for repeat business and referrals.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
- Worked closely with service department to ensure client satisfaction after purchase and during maintenance visits.
Mechanic Shop Foreman
Fit Automotive
01.2020 - 03.2023
- Collaborated with management to develop short-term and long-range plans for shop improvements, resulting in increased revenue growth.
- Achieved high customer satisfaction ratings by ensuring quality workmanship on all repairs and maintenance tasks.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Mitigated potential warranty claims through close inspections of newly serviced vehicles prior to their return to customers.
Education
Mechanical Engineering
College of Staten Island
Staten Island, NYBrand And ASE Certifications - Automotive Engineering
Nissan Factory Training
VariousSkills
- Building relationships
- Customer satisfaction
- Complaint handling
- Attention to detail
- Problem-solving
- Critical thinking
- Conflict resolution
- Goal oriented
Timeline
Automotive Service Advisor
Sarasota Dodge
04.2024 - Current
Automotive Sales Consultant
Sarasota Dodge
03.2023 - 04.2024
Mechanic Shop Foreman
Fit Automotive
01.2020 - 03.2023
Mechanical Engineering
College of Staten Island
Brand And ASE Certifications - Automotive Engineering
Nissan Factory Training
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