Alexis Bane
Customer Service Representative
Racine,Wisconsin
Summary
Current college student aspiring to complete bachelor's degree in accounting with honors. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Intend to solve problems, participate in strategic decision making, make strategic recommendations, collaborate with different departments, analyze data to guide decision making and leading process improvements.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
4
4
Certifications
Work History
Customer Service Representative
IRIS USA, Inc.
06.2020 - Current
- Supervising employees and providing help as needed.
- Interviewing and hiring reliable candidates for customer service position.
- Created an entire work manual of online training instructions for the customer service position at IRIS USA.
- Training new employees.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Processing refunds and invoices.
- Working with other companies and representatives to process orders.
- Following process and quality procedures.
- Keeping track of employees work, keeping all information accurate, and staying organized.
- Attending weekly meetings.
- Providing knowledge and suggestions to help grow as a team and company.
- Keeping track of employee times and employee point system.
- Trained for multiple positions within the company.
Education
No Degree - Creative Writing
Minnesota University
Minnesota City, MN 05.2001 -
Associate - Accounting
Gateway Technical College
Kenosha 05.2022 - 05.2024
Skills
Time Management
Analyze Data
Tax Preparation
Strong written and oral communication
Tenacious Work Ethic
Critical Thinking
Excel
Financial Statements
Reporting
Mathematical comprehension
Certification
Payroll Assistant Certificate - Gateway Technical College
Timeline
Associate - Accounting
Gateway Technical College
05.2022 - 05.2024
Customer Service Representative
IRIS USA, Inc.
06.2020 - Current
No Degree - Creative Writing
Minnesota University
05.2001 -