Alexis Bane

IRIS USA, Inc.

06.2020 - Current

Supervising employees and providing help as needed.
Interviewing and hiring reliable candidates for customer service position.
Created an entire work manual of online training instructions for the customer service position at IRIS USA.
Training new employees.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Collaborated with team members to develop best practices for consistent customer service delivery.
Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Streamlined call center processes for improved efficiency and reduced wait times.
Processing refunds and invoices.
Working with other companies and representatives to process orders.
Following process and quality procedures.
Keeping track of employees work, keeping all information accurate, and staying organized.
Attending weekly meetings.
Providing knowledge and suggestions to help grow as a team and company.
Keeping track of employee times and employee point system.
Trained for multiple positions within the company.