Alexis Basabe
Peoria,AZ
Summary
Value and focus driven individual known for building strong relationships and maintaining a positive work environment. Utilizes communication and empathy to achieve these goals. Proficient in listening and de-escalating situations as they arise. Uses strategic thinking to positively impact those around her.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
The Home Depot Inc
Peoria, AZ
01.2022 - Current
- Assisted customer both in person and over the phone with any problems that arose with their orders, experience, and products.
- Helped customer navigate the website, store, and accounts.
- Addressed customer satisfaction and order fulfillment metrics.
- Made calls concerning customer pickups and inquiry on product shipment.
- Mentored new associates on standards and procedures.
- Managed systems such as POS, returns, and order fulfillment.
Sales Representative
The Home Depot Inc
Peoria, AZ
01.2022 - Current
- Familiarized myself with store layout, product knowledge, and employee systems to provide excellent customer experience.
- Developed and maintained strong customer relationships to create a welcoming atmosphere.
- Maintained and built a safe working environment for customers, associates, and vendors.
- Executed inventory management to reduce product loss and increase profit margin while ensuring accurate on hand counts.
- Work directly with customers and associates to achieve goals and work though problems.
General Merchandiser
Target
Peoria, AZ
11.2021 - 01.2022
- Seasonal general merchandiser.
- Maintained store appearance.
- Kept shelves well-stocked for customers satisfaction.
- Read labels on packages and placed them accordingly.
- Greeted all customers and assisted them in finding alternative products if items were unavailable.
To-Go Server
Popo's Fiesta Del Sol
Glendale, AZ
03.2020 - 11.2021
- Input customer carryout and dine in orders while providing exceptional customer service.
- Adapted to a fast-paced environment by fulfilling orders in a timely manner.
- Collaborated with kitchen staff and other takeout associates to maintain restaurant standards.
- Sanitized, maintained, and enforced food handling procedures.
- Handled cash when completing transactions and closing/setting up the drawer.
Education
Bachelor of Science - Criminology And Criminal Justice
Arizona State University
Tempe, AZ05-2026
Associate of Arts - Criminal Justice
Maricopa Community Colleges, Glendale Community College
Glendale, AZ05-2024
Skills
- Conflict de-escalation
- Writing skills
- Relationship building
- Organized and efficient
- Customer service
- Active listening
- Critical thinking
- Data entry
- Multitasking
- Computer skills
Timeline
Customer Service Representative
The Home Depot Inc
01.2022 - Current
Sales Representative
The Home Depot Inc
01.2022 - Current
General Merchandiser
Target
11.2021 - 01.2022
To-Go Server
Popo's Fiesta Del Sol
03.2020 - 11.2021
Bachelor of Science - Criminology And Criminal Justice
Arizona State University
Associate of Arts - Criminal Justice
Maricopa Community Colleges, Glendale Community College