Summary
Overview
Work History
Education
Skills
Timeline
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Alexis Billings

Yulee,FL

Summary

Dynamic and dedicated professional with a strong background in customer service at Dairy Queen Grill & Chill. Proven ability to enhance customer satisfaction through effective multitasking and teamwork. Recognized for maintaining impeccable hygiene standards while boosting repeat customer rates through personalized service and efficient order management. Passionate about community engagement through volunteer work.

Overview

8
8
years of professional experience

Work History

Crew Member

Dairy Queen Grill & Chill
06.2023 - Current
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Assisted other team members to achieve goals.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
  • Increased customer satisfaction with prompt and accurate order taking.
  • Boosted repeat customer rates by providing friendly and engaging service.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.

Volunteer

Spirit of Life Food Pantry
06.2017 - 03.2020
  • Assisted with special events and programs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Transported food bags to customers' vehicles.
  • Prepared requested food and item bags with a cheerful disposition.
  • Worked alongside volunteers and team members to plan and execute events for the community.
  • Cleaned, rearranged, stocked, unboxed, set up tables, decorated. Depending on what event was being hosted.
  • Cultivated positive relationships with community members, ensuring a warm welcome back.

Education

Jean Ribault Senior High School
Jacksonville, FL

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Impeccable hygiene

Timeline

Crew Member

Dairy Queen Grill & Chill
06.2023 - Current

Volunteer

Spirit of Life Food Pantry
06.2017 - 03.2020

Jean Ribault Senior High School

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Alexis Billings