Alexis Burch
Owatonna,MN
Summary
Results-driven General Manager with expertise in budget management, staff training, and customer service. Proven track record in enhancing operational efficiency and fostering a positive team environment.
Overview
14
14
years of professional experience
Work History
General Manager
Applebee's
Austin, MN
06.2012 - Current
- Managed daily business operations, overseeing budgeting, staffing, scheduling, inventory control, customer service, and sales.
- Implemented targeted marketing strategies, increasing local awareness and attracting new customers.
- Trained and mentored staff, resulting in improved team performance and heightened customer satisfaction.
- Fostered a positive work environment to encourage employee engagement and retention.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Conducted regular inspections to maintain cleanliness and compliance with health standards.
Education
High School Diploma -
Faribault HIgh School
Faribault, MN05-2011
Skills
- Budget management
- Marketing strategies
- Operational oversight
- Client relationship management
- Staff training
- Team leadership
- Time management
- Problem solving
- Customer service
Timeline
General Manager
Applebee's
06.2012 - Current
High School Diploma -
Faribault HIgh School