Alexis Caplinger
Summary
Personable, dependable and professional with excellent customer service and interpersonal skills. Experienced in handling confidential information with discretion, working collaboratively as a team player, and providing organized, reliable support in fast-paced environments.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Administrative Assistant
Easton Newberry Sports Complex
Rochester
11.2025 - Current
- Scheduled and coordinated classes and one-on-one lessons, optimizing resource allocation.
- Processed credit card transactions through Point-of-Sale terminals or online systems.
- Organized and maintained office files and documents for efficient retrieval.
- Coordinated communication among staff, vendors, and clients to enhance collaboration.
- Maintained inventory of office supplies, ensuring availability for daily operations.
- Resolved customer issues with knowledgeable and friendly service, fostering high satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Processed high-volume billing transactions accurately and efficiently.
- Managed invoicing for multiple clients using billing software systems.
- Reviewed billing discrepancies and resolved issues promptly.
- Answered customer inquiries regarding billings, payments, account status.
Volunteer Services Manager
Swag Family Resource Ctr
Gainesville
04.2022 - 05.2024
- Aiding community member in filling out applications, finding employment, child care and other available community resources
- Arranging emergence food, clothing and child care items for community members
- Organizing and assisting in events for the community; Farm share, and community garden
- Coordinating internal and external communications between staff, community, and other mutual aid centers
- Greeting visitors and clients and directing them appropriately
- Answering and directing phone calls to appropriate staff or departments
- Arranging emergency food, clothing and child care items for community members
- Preparing and editing documents, such as memos, reports, and correspondence
- Organizing and maintaining files and records, both physical and digital
- Greeted visitors and clients at reception, directing them to the appropriate staff or departments.
- Maintaining office tidiness and organization
- Ordering and maintaining office supplies and equipment
Secretarial or Administrative Duties
Rochester Manor
Rochester
03.2017 - 02.2019
- Managing schedules and calendars, including booking meetings and appointments
- Scheduling meetings and arranging logistics, including room bookings and catering
- Preparing and editing documents, such as memos, reports, and correspondence
- Organizing and maintaining files and records, both physical and digital
- Greeting visitors and clients and directing them appropriately
- Coordinating internal communications between departments
- Organizing company events
Education
Associate Degree in Nursing - Nursing
Galen College of Nursing
Gainesville , FL 03.2023 - 06.2026
Hoke High School
Raeford, NCSome College (No Degree) - Nursing
Florida Gateway College
Lake City, FLSkills
- Data entry
- Clerical support
- Computer skills
- Clinical documentation
- Medical terminology
- Customer service
- Customer satisfaction
- Interpersonal communication
- Active listening
- Team collaboration
- Time management
- Fast-paced adaptability
- Patient care
Timeline
Administrative Assistant
Easton Newberry Sports Complex
11.2025 - Current
Associate Degree in Nursing - Nursing
Galen College of Nursing
03.2023 - 06.2026
Volunteer Services Manager
Swag Family Resource Ctr
04.2022 - 05.2024
Secretarial or Administrative Duties
Rochester Manor
03.2017 - 02.2019
Hoke High School
Some College (No Degree) - Nursing
Florida Gateway College