Alexis Collins
Houston,TX
Summary
Dynamic professional with extensive experience in customer service and security, notably at United States Post Office. Proven ability in medical billing and coding, complemented by strong teamwork and communication skills. Recognized for enhancing customer satisfaction and operational efficiency, consistently meeting and exceeding performance targets.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Mail Carrier
United States Post Office
Humble, Texas
12.2025 - Current
- Delivered mail and packages to residential and commercial addresses daily.
- Delivered mail while providing friendly customer service, enhancing customer satisfaction.
- Operated postal vehicles safely while adhering to traffic laws and regulations.
- Sorted and organized mail to ensure timely delivery to designated routes.
- Collected outgoing mail from various locations, ensuring timely dispatch.
Security Officer
Star Protection and Patrol
Houston, USA
05.2025 - 11.2025
- Monitored premises to safeguard staff and visitors, ensuring a secure environment.
- Patrolled premises, observed suspicious activity, and reported findings to enhance overall security.
- Conducted routine patrols to identify and mitigate potential security issues.
- Responded promptly to alarms and emergencies, coordinating with local authorities.
Security Officer
Securitas Security Services USA
Houston, Texas
11.2024 - 04.2025
- Monitored premises to ensure safety and security for employees and visitors.
- Conducted regular patrols to detect suspicious activity and potential hazards.
- Responded promptly to alarms and emergencies, following established protocols.
- Documented daily activities and incidents in detailed reports for management review.
- Provided excellent customer service while greeting and assisting visitors at entrances.
Fulfillment Associate/Customer Service Cashier
Walmart
Houston, USA
03.2023 - 11.2024
- Processed online orders for accurate fulfillment and customer satisfaction.
- Filled orders according to defined standards, ensuring accuracy and timeliness.
- Handled cash, credit, and digital payments accurately during peak hours.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Trained new cashiers on register procedures and company policies to enhance service quality.
- Assisted in training new associates on safety protocols and procedures.
- Operated warehouse equipment to streamline merchandise handling.
Retail Sales Associate
DD's Discount
Houston, USA
03.2022 - 03.2023
- Greeted customers and provided assistance with product inquiries, selections, and transactions, enhancing customer satisfaction.
- Assisted customers in completing purchases, locating items, and enrolling in reward programs, fostering loyalty and repeat business.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Maintained a clean and organized sales floor, ensuring products were straightened and faced for optimal presentation.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Identified opportunities for process improvements within daily operations resulting in increased operational efficiency across multiple departments within the store.
Medical Biller and Coder
Augusta Family Medicine
Houston, USA
08.2022 - 12.2022
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Communicated with insurance companies regarding claim denials and appeals.
- Managed a high volume of incoming calls, directing them to appropriate departments with professionalism and courtesy.
- Processed medical claims and ensured accurate coding for patient services.
- Collaborated with healthcare providers to clarify coding and billing queries.
Call Center Representative
ReconMR
Houston, USA
08.2021 - 05.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Gathered customer feedback through surveys to inform enhancements in customer service.
- Documented customer feedback to identify service improvement opportunities.
Education
Certificate - Medical Billing & Coding
Florida Career Institute
Houston, TX07-2023
High school diploma -
Brookside High School
Houston, TX10-2022
Skills
- Appointment Scheduling
- Product Packaging
- Punctual and Reliable
- Medical billing and coding
- Telephone Etiquette
- Flexible Schedule
- Order picking skills
- Microsoft Office
- Teamwork and Collaboration
- Insurance coding (ICD-9 and CPT)
- Front Desk Operations
- Insurance Coverage Verification
- Security monitoring
- Mail delivery
- Customer interaction
- Order fulfillment
- Cash handling
- Time management
Certification
- Medical Billing Certification, 07/01/23, Present
- Food Handler Certification, 06/01/23, 06/01/27
- BLS Certification, 06/01/23, Present
- CPR Certification, 06/01/23, Present
- AED Certification, 06/01/23, Present
- Driver's License, 09/01/23, Present
- Guard Card/ Security license, 10/01/24, 10/01/25
- Twic Card
Languages
English
Professional
Timeline
Mail Carrier
United States Post Office
12.2025 - Current
Security Officer
Star Protection and Patrol
05.2025 - 11.2025
Security Officer
Securitas Security Services USA
11.2024 - 04.2025
Fulfillment Associate/Customer Service Cashier
Walmart
03.2023 - 11.2024
Medical Biller and Coder
Augusta Family Medicine
08.2022 - 12.2022
Retail Sales Associate
DD's Discount
03.2022 - 03.2023
Call Center Representative
ReconMR
08.2021 - 05.2022
Certificate - Medical Billing & Coding
Florida Career Institute
High school diploma -
Brookside High School