Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexis Cooper

Biloxi,MS

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

10
10
years of professional experience

Work History

Retail Sales Consultant

AT&T Mobility
09.2018 - 02.2024
  • Enhanced customer loyalty by offering tailored solutions that met individual needs.
  • Resolved customer complaints promptly, maintaining a positive brand image.
  • Handled cash transactions accurately while adhering to established security procedures.
  • Trained new employees on store policies, procedures, and best practices for superior customer service.

Member Contact Specialist 1

Keesler Federal Credit Union
07.2016 - 08.2018
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Trained new personnel regarding company operations, policies and services.

Crew Member

McDonald’s
05.2014 - 06.2016
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.

Education

Communication, Arts And Business

Gulfport High School
Gulfport, MS
06.2015

Skills

  • Customer Satisfaction
  • Verbal Communication
  • Technical skills
  • Sales Development
  • Upselling strategies
  • Handling Customer Complaints
  • Customer Engagement
  • Sales orientation
  • Building rapport
  • Teamwork and Collaboration
  • Problem-Solving
  • Phone Etiquette
  • Teamwork
  • Customer Assistance
  • Customer Service
  • Sales Goals Attainment
  • Retail Sales
  • Flexible Schedule

Timeline

Retail Sales Consultant

AT&T Mobility
09.2018 - 02.2024

Member Contact Specialist 1

Keesler Federal Credit Union
07.2016 - 08.2018

Crew Member

McDonald’s
05.2014 - 06.2016

Communication, Arts And Business

Gulfport High School
Alexis Cooper