Alexis Cumby
Irving,TX
Summary
Proven leader with extensive experience in retail, adept in operational efficiency and team leadership. Excelled in enhancing store performance and customer satisfaction through innovative strategies and effective multitasking. Achieved significant improvements by focusing on business development and customer service, demonstrating exceptional organizational skills.
Overview
9
9
years of professional experience
Work History
Service Manager
Sprouts Farmer Market
04.2023 - Current
- Increased team productivity with introduction of new performance management system, focusing on individual strengths and areas for improvement.
- Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Assistant Store Manager (Special Work Assignment)
Sprouts Farmers Market
05.2024 - 07.2024
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Coached sales associates in product specifications, and sales incentives, significantly increasing customer satisfaction ratings.
Vitamin Manager
Sprouts Farmers Market
12.2021 - 04.2023
- Launched innovative marketing initiatives that increased brand awareness and attracted new customers.
- Organized educational seminars for customers on various health topics, positioning our store as a trusted resource within the community.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Assistant Vitamin Manager
Sprouts Farmers Market
01.2020 - 12.2021
- Increased customer satisfaction by providing personalized vitamin recommendations based on individual needs and goals.
- Optimized purchasing processes to reduce stock discrepancies and improve order accuracy.
- Maintained high standards of cleanliness and organization throughout the store, creating an inviting shopping environment for customers.
Vitamin Clerk
Sprouts Farmers Market
04.2019 - 01.2020
- Conducted thorough research on new products entering the market to provide well-informed suggestions to customers seeking advice.
- Assisted in the development of marketing materials that highlighted unique product offerings and drove customer interest in our vitamin section.
- Educated customers about the benefits of various vitamins and supplements, helping them make informed decisions regarding their health goals.
Cashier
Sprouts Farmers Market
01.2019 - 04.2019
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Customer Service Associate
Walmart
10.2018 - 01.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Pharmacy Technician
Walmart
08.2017 - 04.2018
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Cashier
Walmart
01.2016 - 08.2017
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Lake Dallas High School
Corinth, TX05.2017
Skills
- Team Leadership
- Goal-Oriented
- Operational Efficiency
- Business Development
- Multitasking and Organization
- Customer Service
- Work Planning and Prioritization
Timeline
Assistant Store Manager (Special Work Assignment)
Sprouts Farmers Market
05.2024 - 07.2024
Service Manager
Sprouts Farmer Market
04.2023 - Current
Vitamin Manager
Sprouts Farmers Market
12.2021 - 04.2023
Assistant Vitamin Manager
Sprouts Farmers Market
01.2020 - 12.2021
Vitamin Clerk
Sprouts Farmers Market
04.2019 - 01.2020
Cashier
Sprouts Farmers Market
01.2019 - 04.2019
Customer Service Associate
Walmart
10.2018 - 01.2019
Pharmacy Technician
Walmart
08.2017 - 04.2018
Cashier
Walmart
01.2016 - 08.2017
High School Diploma -
Lake Dallas High School
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