Alexis Dunn
Wentzville,MO
Summary
Results-oriented sales and customer service professional with extensive experience in handling customer inquiries and managing service requests. Currently pursuing a Property & Casualty (P&C) insurance license, with a strong foundation in client relations, problem-solving, and effective communication. Demonstrates the ability to manage service requests efficiently, identify coverage gaps, and educate clients on insurance products. Eager to leverage these skills in a remote Commercial Lines Account Manager role, providing exceptional service and support to clients.
Overview
13
13
years of professional experience
Work History
Warehouse Associate
Amazon
10.2021 - 06.2024
- Conducted detailed inspections of shipment contents to ensure accuracy, reducing errors and improving efficiency.
- Assisted in troubleshooting technical issues related to order processing and shipment tracking, contributing to streamlined operations.
- Maintained accurate inventory records and prepared shipments through meticulous packing and labeling.
Receptionist
Hair Saloon
05.2018 - 10.2021
- Delivered high-quality customer service by managing inquiries, resolving complaints, and maintaining high customer satisfaction levels.
- Handled financial transactions with accuracy, processing payments and refunds while adhering to company policies.
- Adapted to a flexible schedule, working evenings, weekends, and holidays as needed, showcasing reliability and commitment.
Waitress & Bartender
HotShots Sports Bar & Grill
07.2016 - 05.2018
- Demonstrated extensive product knowledge and upselling techniques, increasing sales and enhancing the overall customer experience.
- Engaged with customers to address inquiries and resolve issues related to menu items and billing, contributing to a positive dining experience.
- Collaborated with team members to maintain a clean and organized work environment, ensuring timely and accurate order delivery.
Sales Associate
Forever 21
01.2014 - 07.2016
- Provided top-notch customer service, addressing inquiries and resolving complaints to achieve a 95% customer satisfaction rating.
- Demonstrated product knowledge and effective communication, leading to a 15% increase in upsells and overall sales growth.
- Built rapport with customers and utilized persuasive techniques to drive sales and meet performance objectives.
Sales Associate
Anna's Linens
11.2011 - 01.2014
- Provided exceptional customer service by addressing inquiries and assisting with product selection, ensuring a positive shopping experience.
- Developed and maintained a loyal customer base through effective communication and follow-up, contributing to meeting and exceeding sales targets.
- Operated the Point of Sale (POS) system with accuracy, handling transactions, returns, and exchanges efficiently.
Education
P&C Insurance License -
Kaplan Financial Education
08.2024
High School Diploma -
Riverview Gardens Sr. High School
05.2012
Skills
- Customer Service Excellence
- Quoting and Policy Servicing
- Effective Communication (Verbal and Written)
- Relationship Building
- Problem Solving
- Detail-Oriented
- Financial Transactions Handling
- Flexibility and Adaptability
- Technical Issue Troubleshooting
Timeline
Warehouse Associate
Amazon
10.2021 - 06.2024
Receptionist
Hair Saloon
05.2018 - 10.2021
Waitress & Bartender
HotShots Sports Bar & Grill
07.2016 - 05.2018
Sales Associate
Forever 21
01.2014 - 07.2016
Sales Associate
Anna's Linens
11.2011 - 01.2014
P&C Insurance License -
Kaplan Financial Education
High School Diploma -
Riverview Gardens Sr. High School