Summary
Overview
Work History
Education
Skills
Timeline
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William Lopez

Mesa,US

Summary

Experienced and dedicated professional with a passion for delivering exceptional customer service. Proven track record of success in fast-paced retail environments. Possesses strong communication skills, attention to detail, and the ability to thrive both independently and as part of a team. Eager to leverage expertise to contribute to the success of a dynamic organization like Walmart. Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.

Overview

3
3
years of professional experience

Work History

Warehouse Associate

Amazon
05.2024 - 09.2024
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Consistently lifted materials weighing as much as 85 pounds.
  • Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
  • Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
  • Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Assembled pallets and crates for secure transportation of materials.
  • Operated equipment while observing standard safety procedures.

Crew Member Cook

McDonalds
04.2024 - 06.2024
  • Handled high-pressure situations effectively, maintaining composure during rush periods while continuing to deliver exceptional service quality.
  • Maintained a clean and organized kitchen environment for optimal food safety and quality assurance.
  • Worked in fast-paced environment with sense of urgency to serve guests quickly.
  • Prepared food items according to recipe to drive quality and consistency.
  • Kept kitchen up to code for health and safety inspections.
  • Managed multiple tasks simultaneously, prioritizing responsibilities to ensure all aspects of the kitchen and service areas functioned smoothly.
  • Demonstrated attention to detail while assembling meals according to specific customer requests or dietary restrictions.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Collaborated with team members to provide seamless customer service during peak hours.
  • Understood cooking techniques and fundamentals to maximize safe food handling.
  • Assisted with inventory management, ensuring adequate stock levels for uninterrupted service.
  • Promoted a safe working environment by strictly adhering to safety procedures and promptly addressing potential hazards.
  • Exhibited adaptability by quickly learning new menu items, recipes, and preparation methods as required by seasonal changes or promotions.
  • Ensured compliance with local health department regulations through diligent adherence to sanitation protocols and regular inspections.
  • Contributed to positive workplace morale through effective communication and teamwork skills.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Operated grills, fryers and ovens to cook food items.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Cleaned and sanitized work areas, utensils and equipment.
  • Monitored food temperatures to meet quality and safety standards.
  • Followed company recipes and production standards to satisfy customers.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Communicated with management on food inventory stock to request order placement.
  • Packaged, arranged and labeled ingredient stock, storing at established temperatures.
  • Used kitchen equipment safely and reduced risk of injuries and burns.

Cashier

Walmart
02.2024 - 05.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.

Intern

Mentored internship program
09.2021 - 12.2021
  • Swept hard surface floors using broom or push broom dust mop
  • Collected garbage by emptying trash containers and replacing trash bags or liners
  • Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision
  • Quick Learner and open to anything
  • Warehouse experience from Amazon
  • Cook at McDonald's

Education

High School -

Bronx Compass High School
Bronx, NY
06.2022

Skills

  • Proficient in Microsoft Office (Excel, Word and PowerPoint)

  • Computer Skills

  • Research

  • Writing Skills

    • Stock Rotation

    Food Preparation

    Workstation setup

    Grilling expertise

    Waste Reduction

    Customer Service

    Customer Assistance

    Work Ethic and Integrity

    Patience and Empathy

    Time management skills

    Basic Math Competence

    Cash handling expertise

    Point of sale operation

    Active Listening

    Problem-Solving

    Point of Sale proficiency

    Customer service excellence

    Reliability and punctuality

    Cash Register Operation

Timeline

Warehouse Associate

Amazon
05.2024 - 09.2024

Crew Member Cook

McDonalds
04.2024 - 06.2024

Cashier

Walmart
02.2024 - 05.2024

Intern

Mentored internship program
09.2021 - 12.2021

High School -

Bronx Compass High School

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William Lopez