Summary
Overview
Work History
Education
Affiliations
Timeline
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Alexis Gossage

Victor,NY

Summary

Customer-oriented, strategic-thinking sales professional with over 6 years of experience in building relationships, cultivating partnerships, retaining customer satisfaction and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections, persuasively introducing products, implementing pricing models, inventory control and projections, vendor relations, and revealing customer needs to deliver solutions.

Overview

10
10
years of professional experience

Work History

Banquet Captain

Ravenwood Golf Club
Victor, NY
01.2020 - Current
  • Trained new employees on proper sanitation practices, customer service etiquette.
  • Prepared weekly reports detailing event information such as number of guests served or revenue generated.
  • Verified accuracy of billing invoices prior to finalizing charges with customers.
  • Attended and monitored events to direct staff, proactively address issues and solve problems or concerns.
  • Prepared or assisted in preparing variety of food in accordance with departmental work production standards.
  • Prepared and led food service training programs to teach staff various tasks.
  • Orchestrated breakdown of rooms and cleanup to return event spaces to original order.
  • Maintained detailed records of stock and reviewed inventory to plan events
  • Responded quickly to any unexpected changes or issues that arose during an event.
  • Resolved customer complaints promptly while maintaining a professional demeanor.
  • Communicated with venue personnel to coordinate event logistics.
  • Developed highly effective wait staff and kitchen personnel through continuous mentoring and consistent training sessions.
  • Created and implemented strategies to increase sales.
  • Negotiated pricing terms with customers based on their budget requirements.
  • Identified customer needs and developed solutions to meet those needs.
  • Exceeded customer service expectations for clients, leading to increase in repeat business.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.

Server - Bartender Supervisor

Ravenwood Golf Club
Victor, NY
03.2014 - Current
  • Developed skills of compassion, kindness and genuine interest in each customer.
  • Monitored alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Studied industry trends to inform planning of bar menu and development of new drink menu.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Oversaw the opening and closing procedures including counting money drawers and preparing bank deposits.
  • Displayed strong communication etiquette, effectively handling difficult discussions.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Monitored inventory levels of sales products.
  • Created and implemented strategies to increase sales.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.

Education

Bachelor of Arts - Media Communication And Professional Sales

St John Fisher College
Pittsford
05-2023

Associate of Arts - Communications

FLCC
Canandaigua, NY
05-2020

Affiliations

Management Club at FLCC - Vice President 2018-2020

FLCC Women's Soccer - Captain 2018 - 2020

St John Fisher Women's Soccer - Captain 2020 - 2022

Guests Speaker - All Star Charity

Timeline

Banquet Captain

Ravenwood Golf Club
01.2020 - Current

Server - Bartender Supervisor

Ravenwood Golf Club
03.2014 - Current

Bachelor of Arts - Media Communication And Professional Sales

St John Fisher College

Associate of Arts - Communications

FLCC

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Alexis Gossage