Alexis Herrod

• Kept projects on schedule by managing deadlines and adjusting workflows.
• Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
• Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
• Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
• Maintained database and spreadsheets with accurate inventory and status.

• Maintained positive work atmosphere by building relationships with co-workers, customers, clients, and management.
• Testing and troubleshooting.
• Creating and managing product documentation.
• Providing product development support, which involves interfacing with design, test engineering, quality engineering, and other groups.
• Designing, debugging, and correlating test hardware and software.
• Designing interface and measurement circuits to make tester capabilities compatible with product definitions.
• Collaborated with senior engineers on projects and offered insight.

Courses Taught:

• Introduction to Engineering

Responsibilities include:

• Weekly meetings with course staff to discuss improvements to the course.
• Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
• Holding weekly office hours where students may get help on homework, labs and any course concepts.
• Leading weekly labs and providing assistance to students.
• Grading labs, homework, projects, midterms and final exams.

• Sorted and organized files, spreadsheets, and reports.
• Interacted with customers by phone, email, or in-person to provide information.
• Collaborated with senior engineers on projects and offered insight.
• Participate in tech talks, professional development workshops, and Hackweek to explore new technologies and tools.
• Collaborated with multidisciplinary teams to design, develop, and deploy next-gen features for Dropbox's suite of products.

• Followed up on customers' inquiries to assess satisfaction with provided solutions.
• De-escalated and resolved customer complaints with punctual, polite and professional service.
• Handled and promptly resolved customer complaints to maintain professional relationships.
• Resolved caller issues quickly and thoroughly.