Alexis Hicks

• Resolved customer complaints and maintained clean and tidy checkout area.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Met customer service goals and exceeded customer expectations.
• Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

• Sales Assistant to Financial Advisor. Scheduled and attended financial seminars; scheduled appointments; Assisted clients with retirement accounts. I also conducted health insurance enrollments, both group and individual; Assisted clients with choosing a plan that best suited them financially.

Supplied health insurance quotes, as well as outstanding customer service to local businesses, brokers, individuals.

Conducted enrollment meetings for new employer groups.

Appointed insurance brokers and agents with the Department of Financial Services.