Alexis Holden
Las Cruces,NM
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Verizon Wireless
03.2021 - Current
- Answers all incoming calls, Reviews customer account, Displays willingness to resolve issues and address concerns, Sales, Technical Troubleshooting
Hospital Dispatcher
Memorial Medical Center
10.2019 - 12.2020
- Answers all incoming/outgoing hospital and Physician Answering Service calls through the telephone switchboard system, Monitors security system, Receives and documents all emergency calls for Physician Answering Service, Compiles daily on-call schedules from numerous calendars, Dispatches security staff via radio, Pages employees and physicians as requested
Alarm Monitor/Operator
Telstar Networks
09.2018 - 12.2019
- Monitor alarms through security system, Handle each alarm signal accordingly, Dispatch police if necessary, Ensure premises are secure, Handle all calls diligently, Deliver messages at a timely manner, Contact the correct responsible parties for each account
Key Holder
Game Stop
04.2018 - 09.2018
- Assist store managers in supervising store activities, Provide friendly and enthusiastic service to customers, Assist in answering questions with product selection, purchase or return, Assist with store merchandising, inventory control, loss prevention, Restocking, store cleaning, and maintenance
Intern
District Attorney's Office
06.2013 - 07.2013
- Learning Duties: Background Checks, Drug Tests, Paper Work, Schedules
Education
Bachelor's of Business Computer Information Systems -
New Mexico State University
Las Cruces, NM05.2025
High School Diploma -
Arrowhead Park Early College High School
Las Cruces, NM05.2014
Associate of Arts -
New Mexico State University
Las Cruces, NM05.2014
Skills
- Data Collection
- Appointment Scheduling
- Scheduling
- Data Entry
- Escalation Management
- Medical Terminology Knowledge
- Customer Service
- Microsoft Excel
- Computer Proficiency
- Account Management
- Microsoft Office Suite
Timeline
Customer Service Representative
Verizon Wireless
03.2021 - Current
Hospital Dispatcher
Memorial Medical Center
10.2019 - 12.2020
Alarm Monitor/Operator
Telstar Networks
09.2018 - 12.2019
Key Holder
Game Stop
04.2018 - 09.2018
Intern
District Attorney's Office
06.2013 - 07.2013
Bachelor's of Business Computer Information Systems -
New Mexico State University
High School Diploma -
Arrowhead Park Early College High School
Associate of Arts -
New Mexico State University