Alexis Jackson
Midlothian,VA
Summary
Great at handling high-pressure situations, I enhanced guest relations and efficiency at Bowlero Lanes through meticulous organization and problem-solving. Skilled in POS systems and teamwork, I significantly contributed to a positive customer experience and team productivity, showcasing my ability to meet and exceed employer expectations with both hard and soft skills.
Overview
5
5
years of professional experience
Work History
Front Desk Associate
Bowlero Lanes
07.2022 - Current
- Handled high-pressure situations calmly.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered any questions they had.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Developed strong rapport with returning guests through attentive service and personalized interactions.
- Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Enforced policies and procedures to increase efficiency.
Order Taker
McDonald's Restaurant
03.2019 - 06.2022
- Welcomed customers and provided quick and attentive service.
- Effectively communicated with customers to clarify order details and ensure the highest level of satisfaction during their ordering experience.
- Accurately performed cash register operations to process and receive payments and issue change.
- Warmly greeted and welcomed customers to establishment before requesting food order.
- Refilled drinks, cleaned up spills and handled special requests between guest orders.
- Demonstrated excellent multitasking skills under pressure; managed cash register while efficiently processing orders.
- Checked outgoing orders for accuracy before delivery.
- Restocked bags, cups, lids, sauces and other counter supplies.
- Contributed to a positive work environment through effective teamwork and collaboration with colleagues.
Education
Bachelor of Social Science - Social Work
Notre Dame College
Cleveland, OH07.2025
Bachelor of Social Science - Social Work
Virginia Union University
Richmond, VA07.2025
Skills
- Problem-solving skills
- Listening Skills
- Guest Relations
- Credit card handling
- Cash Handling
- Customer Service
- POS Systems
- Teamwork and Collaboration
- Problem-Solving
Hobbies
I have been bowling since I was five and am now bowling for Virginia Union University.
Timeline
Front Desk Associate
Bowlero Lanes
07.2022 - Current
Order Taker
McDonald's Restaurant
03.2019 - 06.2022
Bachelor of Social Science - Social Work
Notre Dame College
Bachelor of Social Science - Social Work
Virginia Union University
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