Alexis Mckenzie
Houston,TX
Summary
Highly skilled problem solver with exceptional customer service attitude. Strong organizational and communication skills. Committed to delivering world-class results and consistently exceeding expectations.
Diligent with proven track record in efficient and safe transportation. Expertise in route planning and vehicle maintenance, ensuring punctuality and reliability. Demonstrated problem-solving skills and strong attention to detail, enhancing overall service quality.
Overview
13
13
years of professional experience
Work History
Driver
Uber Lyft
08.2015 - Current
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Dedicated Area Service Representative
Assurant
06.2014 - 08.2018
- Resolved a high volume of exceptions with the insurance polices regarding cellular coverage
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Cashier Shift Lead
Tacobell John Silver's
10.2011 - 05.2012
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
Westfield High School
16713 Ella Blvd, Houston, TX 7709006-2013
Skills
- Customer service
- Written communication
- Verbal communication
- Microsoft Office
- Sales techniques
- CPR certified
Timeline
Driver
Uber Lyft
08.2015 - Current
Dedicated Area Service Representative
Assurant
06.2014 - 08.2018
Cashier Shift Lead
Tacobell John Silver's
10.2011 - 05.2012
Westfield High School
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