Alexis Medina
Las Vegas,NV
Summary
Proactive and results-oriented with notable experience at Planet Fitness Gym, enhancing customer satisfaction and streamlining operations. Excelled in relationship building and workflow optimization, significantly improving front desk efficiency. Skilled in document management and telephone etiquette, demonstrating a strong blend of technical and interpersonal abilities.
Overview
2
2
years of professional experience
Work History
Front Desk
Planet Fitness Gym
03.2021 - Current
- Streamlined front desk operations for increased efficiency and improved customer service.
- Improved overall guest experience by maintaining a clean and welcoming reception area.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Taking phone calls and answering customer questions, providing information needed.
- Making sure the gym equipment is clean and welcoming.
- Signing members up for membership and scheduling workout classes
Sales Associate
Vans
02.2023 - 11.2023
- Build sales by maintaining a consumer centric mindset and using selling behaviors through genuine interactions with consumers.
- Ensure the store is consistently recovered and consumer ready by meeting brand standards.
- Use strong verbal and nonverbal communication skills to exceed sales results.
- Regularly interact with consumers within the store, providing a high level of customer service.
- Adhere to policies, procedures and practices that align with company directives.
Education
Sierra Vista Highscool
Skills
- Document Management
- Initiative-taking
- Basic accounting
- Telephone Etiquette
- Workflow Optimization
- Phone calls and answering customer questions, providing intormation needed
- Records Management
- Reminder calls
- Front Desk Operations
- Point of sale system
- Customer Service
- Equipment Troubleshooting and Maintenance
- Relationship Building
- Cleaning
- Friendly
Timeline
Sales Associate
Vans
02.2023 - 11.2023
Front Desk
Planet Fitness Gym
03.2021 - Current
Sierra Vista Highscool