Alexis Medlin
Overland Park,KS
Summary
Customer service and sales expert with 10+ years identifying customer needs and delivering effective solutions to problems. Experienced in marketing and generating revenue through sales initiatives. Detail oriented leader with the ability to work independently as well as in a collaborative environment where I can contribute my skills in organization and experience to further strengthen the foundation of the company.
Overview
14
14
years of professional experience
Work History
Clinic Manager
Milan Laser Hair Removal
Lawrence, KS
02.2023 - Current
- Managed daily operations of the clinic, including scheduling appointments and assigning staff.
- Ensured that patient care standards were met by providing training and guidance to healthcare professionals.
- Developed policies and procedures for the clinic to ensure quality service delivery.
Bartender
Bar Olathe & Bar Prairie Village
Olathe, KS
06.2022 - Current
- Adhered to state regulations regarding serving alcohol responsibly.
- Greeted customers and provided excellent customer service.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Server & Bartender
BullPen Bar & Grill
Overland Park, KS
04.2019 - 12.2022
- Deliver exceptional level of service to each customer
- Ensure customers are taken care of efficiently and in a timely manner
- Multi task to meet customer, business operations and server needs with minimal errors or delays
Senior Solutions Consultant
ANGI Homeservices
Lenexa, KS
10.2020 - 03.2022
- Reach out to service providers via phone to discuss Angie's List value proposition, products, and advertising options.
- Overcoming objections and negotiating customized advertising campaigns based on the service provider's needs.
- Meeting and exceeding required sales target.
General Sales Manager
Massage Envy
Olathe & Lawrence, KS
12.2019 - 10.2020
- Established customer-centric focus throughout Massage Envy culture to build loyalty and retention.
- Encouraged team members to meet and exceed objectives by setting goals, tracking performance daily and implementing improvement strategies.
- Utilized established sales techniques and persuasive communication skills to meet personal sales objectives.
Leasing Consultant
Price Brothers Management Company
Overland Park, Kansas
09.2019 - 12.2019
- Experienced in various types of properties including new construction, luxury apartments, condominiums and over-55 communities.
- Conduct background checks and income verification on applicants.
- Provide tours of property and amenities to prospective tenants and offer valuable information regarding major features.
District Manager
Sun Tan City
Lawrence, Manhattan & Shawnee , Kansas
10.2016 - 09.2019
- Audited location sales performance and data trends to improve under performing areas. Made sure teams were constantly being developed in their positions and educated on everything job related
- Addressed customer complaints quickly to drive satisfaction and adjusted operational strategies to reduce issues
- Met with Owner, Regional Manager & other District Managers on a weekly basis to discuss techniques for overcoming objections and closing deals to better the company and day to day operations
- Mentor team members by demonstrating best practices for sales and customer service
Bartender, Senior Server & Executive Trainer
Callahan's Bar & Grill
Overland Park, Kansas
05.2016 - 04.2017
- Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
- Developed, improved and managed training programs.
- Recreated cleaning and side work charts to ensure all assigned task were getting done efficiently and effectively.
Front Desk Receptionist
Hampton Inn
Junction City, Kansas
06.2016 - 02.2017
- Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Arranged special accommodations for guests to maintain optimal satisfaction.
Senior Server & Executive Trainer
Johnny's Tavern
Overland Park, Kansas
01.2015 - 05.2016
- Developed, improved and managed training programs.
- Recreated cleaning and side work charts to ensure all assigned task were getting done efficiently and effectively.
- Delivered an exceptional level of service to ensure customers were taken care of efficiently and in a timely manner.
- Multi tasked to meet customer, business operations and server needs with minimal errors or delays.
Manager
Halloween Express
Overland Park, Kansas
08.2010 - 10.2013
- Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
- Managed day-to-day operations, including supervision and assignment delegation for the entire team.
- Determined efficient work schedules for team on weekly basis to keep project moving and each shift properly staffed.
Education
High School Diploma -
Blue Valley Southwest High School
Overland Park, KS05.2013
Skills
- Operations management
- Revenue generation
- Team building and motivation
- Project management
- Customer relationship management
- Sales strategies
Accomplishments
- Received First Place at State for FCCLA (Family, Career and Community Leaders of America) in 2013 for portfolio and presentation on the productive interviewing process.
Timeline
Clinic Manager
Milan Laser Hair Removal
02.2023 - Current
Bartender
Bar Olathe & Bar Prairie Village
06.2022 - Current
Senior Solutions Consultant
ANGI Homeservices
10.2020 - 03.2022
General Sales Manager
Massage Envy
12.2019 - 10.2020
Leasing Consultant
Price Brothers Management Company
09.2019 - 12.2019
Server & Bartender
BullPen Bar & Grill
04.2019 - 12.2022
District Manager
Sun Tan City
10.2016 - 09.2019
Front Desk Receptionist
Hampton Inn
06.2016 - 02.2017
Bartender, Senior Server & Executive Trainer
Callahan's Bar & Grill
05.2016 - 04.2017
Senior Server & Executive Trainer
Johnny's Tavern
01.2015 - 05.2016
Manager
Halloween Express
08.2010 - 10.2013
High School Diploma -
Blue Valley Southwest High School