Alexis Parker
Houston,TX
Summary
Accomplished Engagement Specialist with a proven track record at Carenet, enhancing customer engagement and retention through innovative strategies and exceptional service. Skilled in problem-solving and brand awareness, I've successfully fostered long-lasting partnerships and improved client satisfaction. My approach is always client-focused, ensuring high-value customer retention and collaboration across teams for shared success.
Overview
4
4
years of professional experience
Work History
Engagement Specialist
Carenet
12.2023 - 07.2024
- Provided ongoing support to clients throughout their journey, fostering long-lasting partnerships built on trust and mutual understanding.
- Coordinated with other departments within the organization when necessary, fostering an environment of collaboration towards shared objectives related to customer success.
- Collaborated with cross-functional teams to develop innovative strategies for improving customer engagement.
- Successfully retained high-value clients by implementing targeted action plans focused on re-engagement efforts tailored specifically to their needs.
Customer Service Executive
Sugar Rush Too
07.2021 - 11.2023
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
Customer Service Representative
Humana
09.2020 - 05.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Wilkinson County High School
Woodville, MS05.2017
Skills
- Brand Awareness
- Problem-Solving
- Decision-Making
- Customer Service
Timeline
Engagement Specialist
Carenet
12.2023 - 07.2024
Customer Service Executive
Sugar Rush Too
07.2021 - 11.2023
Customer Service Representative
Humana
09.2020 - 05.2021
High School Diploma -
Wilkinson County High School