Alexis Perez
San Antonio,TX
Summary
Detail-oriented professional with extensive experience in banking operations. Proven ability in customer service, problem-solving, and team collaboration, aiming to enhance operational efficiency and client satisfaction.
Overview
6
6
years of professional experience
Work History
Lead Teller
Frost Bank
San Antonio, TX
06.2025 - Current
- Processed customer transactions accurately and efficiently, enhancing service speed and satisfaction.
- Maintained knowledge of banking regulations, ensuring adherence to compliance standards during transactions.
- Trained and mentored new tellers on transaction processes and customer service best practices.
- Conducted surprise cash audits on tellers to ensure compliance, accuracy, and operational integrity.
- Assisted with end-of-month processing duties and retention efforts.
- Approved teller transactions within a $25,000 authorization limit while ensuring adherence to banking policies and risk procedures.
Teller
Frost Bank
San Antonio, TX
02.2024 - 06.2025
- Processed customer transactions accurately and efficiently in high-volume environment.
- Assisted customers with account inquiries, resolving issues promptly to enhance satisfaction.
- Maintained cash drawer integrity through diligent balancing and record-keeping practices.
General Manager
Mexico En La Piel
San Antonio, TX
01.2020 - 02.2024
- Directed daily operations to enhance efficiency and maintain service quality.
- Cultivated partnerships with local vendors to expand product offerings and improve supply chain logistics.
- Managed budget, employee reviews, training, and schedules.
- Balanced sales, reconciled cash, and made bank deposits to facilitate opening and closing duties.
Education
High School Diploma -
Penn Foster Career School
Scranton, PASkills
- Positive attitude
- Customer service
- Problem-solving
- Attention to detail
- Transactions processing
- Trustworthy and honest
- Verbal and written communication
- Team collaboration and leadership
- Data entry
Timeline
Lead Teller
Frost Bank
06.2025 - Current
Teller
Frost Bank
02.2024 - 06.2025
General Manager
Mexico En La Piel
01.2020 - 02.2024
High School Diploma -
Penn Foster Career School